RFC Operations Supervisor

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee:   Please login to your UKG account and apply using the internal job board.

Summary: The Retail Fulfillment Center (RFC) Operations Supervisor leads and develops a team of Ashley Associates with focus on motivating, mentoring, and coaching the team to achieve the highest levels of safety, quality, attendance, performance, and productivity. This position is responsible for engaging the team and providing associates with the tools needed for success while driving productivity and efficiency through data-driven decisions and analytical problem solving. The RFC Supervisor is accountable for all safety, quality, productivity, process improvement, and performance management for the assigned process path.

Responsibilities:

Safety Leadership & OSHA Compliance

• Champion all safety programs and OSHA compliance to ensure a safe work environment for all employees

• Complete safety walks within area of responsibility; validate and document safety incidents

• Lead process improvement events to improve safety standards and reduce workplace hazards

• Conduct safety meetings and training sessions to promote safety awareness and safe work practices

• Investigate incidents and accidents, document findings, and implement corrective actions to prevent recurrence

• Ensure proper use of personal protective equipment (PPE) and adherence to safety protocols

• Enforce safety policies and maintain a culture of safety-first throughout the operation

Inventory Integrity & Control

• Control inventory integrity within area of responsibility through systematic monitoring and auditing

• Partner with Inventory leadership regularly to discuss inventory gaps, discrepancies, and improvement opportunities

• Create and execute action plans to correct systemic and behavioral issues that negatively affect inventory integrity

• Monitor cycle counting activities and ensure accuracy targets are met

• Implement controls and procedures to prevent inventory loss, damage, and errors

• Train team members on proper inventory handling, documentation, and accuracy procedures

Process Improvement & Continuous Improvement

• Lead process improvement events such as Kaizens, system upgrade implementations, safety blitzes, general process path projects, and efficiency initiatives

• Coach and teach LEAN and other continuous improvement strategies and methodologies within specific area of responsibility

• Own the validation and quantification of financial gains of process improvements

• Facilitate problem-solving workshops and continuous improvement events to eliminate waste

• Implement best practices to optimize workflows and enhance operational efficiency

• Track improvement metrics and report results to leadership

Cross-Functional Collaboration & Compliance

• Regularly partner with cross-functional team members to ensure that effective flow and quality standards are being met

• Work to ensure that area of responsibility is in compliance with regulatory standards set by the company

• Partner regularly with support functions to ensure that area of responsibility is current with ongoing initiatives as well as to develop new ways to close process gaps

• Collaborate with Quality, Safety, HR, Inventory, and other departments to optimize end-to-end operations

• Communicate effectively across all levels of the organization to drive alignment and results

Team Leadership & Employee Development

• Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.

• Coordinate and manage the work of employees by directing members of the team to meet the area's goals

• Audit regularly to ensure standard operating procedures are being adhered to and quality standards are maintained

• Manage employee performance and assist employees in making improvements to their performance through coaching, mentoring, and administering performance reviews

• Recommend, plan, and/or implement employee training and skill development activities to build organizational capability

• Audit, maintain, and ensure employee time-keeping and absentee records are accurate and comply with company policies

• Communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities

• Foster a positive team environment focused on accountability, engagement, and continuous improvement

Resource Management & Optimization

• Manage resources to optimize equipment, facilities, employees, methods, and materials

• Monitor operational costs and identify opportunities for cost reduction while maintaining service quality

• Ensure proper maintenance of equipment and coordinate with Maintenance on preventive maintenance schedules

• Balance workload and staffing levels to meet operational demands efficiently

• Monitor productivity metrics and drive performance to meet or exceed targets

Core Values Demonstration

• Demonstrate the Company's Core and Growth Values in the performance of all job functions

• Model expected behaviors and hold team accountable to company values and standards

Qualifications:

• High school diploma or GED equivalent required

• Minimum 2-3 years of experience in distribution center, warehouse, or logistics operations

• Previous supervisory or team leadership experience preferred

• Strong understanding of warehouse processes including receiving, storage, picking, packing, and shipping

• Knowledge of inventory management principles and accuracy improvement techniques

• Excellent leadership and team management skills with ability to motivate and develop employees

• Strong analytical and problem-solving abilities with data-driven decision-making approach

• Excellent communication skills, both written and verbal

• Proficient in Microsoft Office Suite (Excel, Word, Outlook)

• Understanding of OSHA safety regulations and warehouse safety best practices

• Ability to work in a fast-paced environment and manage multiple priorities

• Physical ability to walk distribution center floors, stand for extended periods, and lift up to 50 lbs as needed

• Ability to work flexible hours including evenings, weekends, and holidays as operational needs require

Additional Qualifications, Preferred:

• Associate's or Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field

• 3-5 years of distribution center supervisory experience in retail, furniture, or manufacturing distribution

• Lean Manufacturing or Six Sigma certification (Green Belt or higher)

• Supply chain certification (APICS, CSCMP, or similar professional certification)

• Experience with warehouse management systems (WMS) such as SAP, Manhattan, or similar platforms

• Experience in furniture, retail, or manufacturing distribution operations

• Knowledge of labor management systems (LMS) and engineered labor standards

• Background in process improvement methodologies including Kaizen, 5S, and value stream mapping

• Experience with performance metrics, KPI tracking, and data analysis

• Understanding of continuous improvement tools and LEAN principles

Work Environment:

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety-sensitive operations and may include various shift schedules to support production and distribution needs.

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program

• Paid Time Off; increases with years of service

• Generous Employee Discount on home furnishings

• Professional Development Opportunities

• Tuition Assistance

• Ashley Wellness Centers (location specific)

• 401(k) and Profit Sharing

• Life Insurance

Our Core Values:

Honesty & Integrity:   Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

Dirty Fingernail:   Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

Continuous Improvement:   Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

Growth & Results Focus:   Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

Culture of Leadership:   Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

Customer-Centric & Boundaryless:   Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

Operational Excellence:   Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates, only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms:   We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.