Customer Service Representative - Call Center

Customer Service Representative - Inbound Call Center

Answering Service Care is hiring Customer Service Representatives for our FL, NJ and NC offices! In this role, you will answer calls, take accurate messages, schedule appointments, transfer calls, and help customers from industries such as medical, legal, home services, real estate, and business services.

This is a good fit if you have experience as a customer service representative, receptionist, front desk associate, medical receptionist, call center agent, dispatcher, or office assistant.

**Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay) **

Pay

• Starting at
• • Margate, FL = $16.00/hr + Weekly performance bonus (starting at $2.75/hr)
  • Rocky Mount, NC = $15.00/hr + Weekly performance bonus (starting at $2.75/hr)
  • Hamilton Township, NJ = $18.00/hr + Weekly performance bonus (starting at $2.75/hr)
• + $0.50/hr after 4 months
• Weekly direct deposit

Location

• On-site in our offices in Margate, FL, Hamilton Township, NJ and Rocky Mount, NC

Why Join Answering Service Care

ASC has served businesses for more than 50 years and supports thousands of clients nationwide. We train our agents to handle calls across multiple industries and provide a path to grow into senior agent, quality, training, team lead, and operations roles.

Walk-ins are welcome Monday-Friday, 9:00 AM-5:00 PM, or you can apply online today.

A Legacy of Excellence in Customer Service

For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.

As a third-generation family business, ASC is built on a people-first culture, where long-term relationshipswith both clients and employeesare at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:

• Warm, professional call handling
• Lead intakes
• Appointment scheduling
• Call transfers and accurate message relay
• Live chat, SMS, and email support

At ASC, we get it, so our clients don't have to, and we want you to be part of our growing team.

What You'll Do

• Answer inbound calls with professionalism, warmth, and accuracy
• Take messages, gather details, and document information clearly
• Schedule appointments and route calls to the right person or business
• Follow client-specific instructions and call scripts
• Use multiple computer systems while staying focused on the caller
• Support calls, live chat, SMS, and email when needed
• Stay calm and helpful during urgent or high-volume situations

What We're Looking For

• Strong phone voice and written communication
• Customer service, receptionist, front desk, call center, or office experience preferred
• Comfortable typing, using computers, and moving between systems
• Detail-oriented and able to follow instructions accurately
• Patient, empathetic, and steady under pressure
• Reliable attendance and a professional attitude

Benefits

• Health, dental, and vision coverage for full-time employees
• PTO starts accruing on day one
• Employee Assistance Program
• Training and development resources
• Childcare reimbursement
• Gym membership reimbursement
• Advancement opportunities

Core Values

• Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
• Always Improving We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
• T.E.A.M. (Together Everyone Achieves More) As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
• Innovation We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
• Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Join Our Team

Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.