Care Manager

Job Description

Job Description

As a Care Manager , you will coordinate person-centered care for members with complex medical, behavioral health, functional, and social needs. You will complete assessments, develop and monitor care plans, coordinate healthcare and community-based services, address barriers, and support successful transitions to and stability in community settings. Working with members, families, providers, and community partners, the you will promote member choice, independence, dignity, and progress toward individual goals. 

The Illinois Tailored Care Management Program helps individuals with complex health and social needs transition from nursing facilities and Specialized Mental Health Rehabilitation Facilities (SMHRFs) to community-based living. Through person-centered care management and coordinated support services, the program empowers members to live more independently and thrive in their communities.

What You'll Do:

• Complete comprehensive assessments of members’ medical, behavioral health, functional, medication, housing, transportation, social support, and other health-related social needs
• Develop and update individualized care plans based on member goals, preferences, strengths, risks, and identified needs
• Engage members and authorized representatives in care planning, education, and informed decision-making
• Coordinate healthcare, behavioral health, housing, transportation, benefits, social services, and community-based supports with providers and partners
• Plan and support transitions from institutional, inpatient, residential, or other higher-acuity settings to community-based care, including appointments, medications, equipment, and services
• Identify and resolve transition barriers, coordinate continuity of care, and provide follow-up to support community stability
• Maintain regular member contact, provide education on available services and benefits, and monitor progress toward care plan goals
• Document assessments, care plans, contacts, transition activities, barriers, interventions, and outcomes accurately and on time while meeting caseload expectations
• Escalate unresolved clinical, behavioral health, housing, transportation, safety, or access barriers and participate in interdisciplinary case reviews and transition meetings
• Meet quality, documentation, productivity, member engagement, and transition performance standards
• Complete required training, competency validation, quality improvement, and corrective action activities
• Maintain required licensure, credentials, and knowledge, and perform other duties as assigned. 

Required Skills and Experience:

• Registered nurse (RN), occupational therapist (OT), or clinician with a master’s degree in counseling, social work, psychology, or a closely related field
• Active Illinois professional license in good standing
• Valid driver’s license and ability to travel locally up to 100% 

Preferred Skills and Experience:

• Experience in human services and working with individuals with serious mental illness and complex medical needs
• Qualified Intellectual Disability Professional (QIDP) experience
• Bilingual proficiency in English and Spanish

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

We’re on a mission to transform lives and economies by improving health.

Ownership:  As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

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While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case-by-base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to  View email address on ziprecruiter.com

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.