Customer Service Representative II

Providing superior customer service in a remote environment, the full-time Customer Service Representative II will manage electronic claims coordination, handle eligibility inquiries, and ensure first call resolution while meeting established call center metrics. Key responsibilities Coordinates claims electronically and via telephone while meeting Service Level Agreement (SLA) goals Documents customer information in the Customer Relationship Management (CRM) system and maintains knowledge of client requirements Mentors and trains other Customer Service Representatives as needed Required qualifications High school diploma or equivalent required; 2+ years of college preferred 2+ years of contact center experience preferred Must be 18 years of age or older Proficient in navigating multiple computer screens and programs while assisting customers Experience with electronic data management across various environments