Field Support Specialist _ Division of Information Systems

University of Mississippi Medical Center Field Support Specialist _ Division of Information Systems Jackson, Mississippi, United States Sep 24, 2026 Job Summary: Provides support of the installation and configuration of the end user computing environment, which consists primarily of user workstations (desktop and laptop), printers, and mobile devices. Responsible for providing tier 2 support of the end user computing environment. Responsible for asset management of the end user devices. Supports facility coordination associated with adds/moves/changes of end user devices. Insures that standard operating procedures and documentation are developed and maintained so that utilization of the end user devices and user productivity are maximized; confers with and advises subordinates on policies and procedures. Education & Experience Education and Experience Required: Degree (Associate's or Bachelor's) Certifications, Licenses or Registration required: N/A Knowledge, Skills & Abilities Knowledge, Skills, and Abilities: Knowledge of the end user computer environment. Technical aptitude and project management skills. Troubleshooting, analytical, and problem resolution skills. Verbal and written communication skills. Interpersonal and customer service skills. Organizational skills. Ability to present technical information to non-technical audiences. Responsibilities Assists that procedures and documentation are developed and maintained so that utilization of the it resources and user productivity are maximized. Work with vendors to whom installation, configuration and tier 2 support of portions of the end user computing environment (e.g., printers) have been outsourced. Establishes standard operating procedures for vendor personnel and monitor compliance. Develops vendor performance metrics and review performance with vendor management on a regularly scheduled basis Helps to insure that appropriate policies and procedures are developed and followed for asset management of the end user devices. Asset management of end user devices includes procurement and inventorying, warranty management, tracking current location, recycling/re-deployment, disposal of obsolete devices, and cleaning (data removal) prior to re-deployment or disposal Assists supervisor in projecting long-range requirements for end user computing environments in conjunction with other technology services managers as well as business function managers. Keeps current on and evaluates new or emerging technologies. Recommends new technologies for deployment. Assembles annual capital and operating budget requests. The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time. Physical and Environmental Demands Requires occasional working hours significantly beyond regularly scheduled hours, occasional travelling to offsite locations, occasional bending, occasional lifting and carrying up to 50 pounds, occasional crouching/stooping, occasional driving, occasional kneeling, occasional pushing/pulling, occasional reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more) Time Type: Full time FLSA Designation/Job Exempt: No Pay Class: Hourly

FTE %:

100 Work Shift: Day Grant Funded: No University of Mississippi Medical Center University Hospital and Clinics at the University of Mississippi Medical Center provides comprehensive healthcare services, education, and research, advancing medical care in the region. Hospitals and Health Care Company size 1,001-5,000 employees Momentum 32 employees on LinkedIn Jul 23 May 26 Footprint Where they work 2500 N STATE ST, Jackson, Mississippi 39216, us #J-18808-Ljbffr University of Mississippi Medical Center