Engagement Manager - Nashville, TN

INSPYR Professional Services partners with its current / prospective clients to deliver their most strategic initiatives, by delivering consulting expertise in the technology practice areas of: Application Services, Data & Analytics, Enterprise Applications, Cloud & Infrastructure, Quality Engineering, and Project Management. We are looking for a full-time Engagement Manager to join our team that can effectively manage a strategic existing client partnership with INSPYR Professional Services. This position will entail meeting with our client regularly to ensure the program of INSPYR consultants is running successfully and that INSPYR, through our consultants on assignment and deep practice areas, is delivering the value that is expected of them to complete their most strategic initiatives. The individual in this role will wear multiple hats; be able to work at a high-level to understand a clients' program and or teams' goals, schedule as it pertains to our team's delivery, and must haves for a successful engagement. This individual will also be an escalation point to quarterback / triage / resolve client engagement issues with the appropriate leadership within INSPYR Solutions. Responsibilities - What you'll be doing: Kick off client engagements and own the transition from the sales team to the delivery of consulting services. Prepare our consultants for the engagement by ensuring they understand and know how to tap into the support they have in the practices. Hold consultant assignment orientation meetings where SOW scope will be reviewed & communicated. Be the point person in an escalation of client issues or requests; pull in the correct team members to resolve. Regular client check-ins to ensure clients are happy with our consultants, delivery is moving as client is expecting, and outcome of engagements will result in increased business. Regular client meetings to ensure progress is being made and to ensure consultant extensions and ends are managed. Maintain budget financials for the strategic client program broken down into workstreams per their requirements, status reports for client assignments where necessary, and be able to provide reporting per requests by partnering with our back-office team. Drive additional business opportunity through understanding the client's initiatives and partner with the Sales team in delivering additional consultants. Required Skills & Experience: 10+ years of experience managing complex IT services, consulting, or staffing engagements within large enterprise environments. Proven ability to simultaneously manage multiple client engagements, technical teams, and competing priorities while maintaining high levels of customer satisfaction. Experience providing overall engagement governance, including risk management, issue escalation, resource coordination, and regular executive-level reporting. Experience facilitating recurring engagement cadences, including weekly status reviews, tactical summaries, Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), etc. Strong understanding of Statements of Work (SOWs), contract management, renewals, scope management, and engagement profitability. Ability to identify growth opportunities within existing accounts and partner with Sales and Delivery teams to expand services and increase account penetration. Strong customer-facing skills with demonstrated success working through challenging client situations, navigating ambiguity, and driving resolution without established playbooks. Ability to build trusted relationships with stakeholders at all levels, from technical consultants and project teams, to senior business and executive leadership. Experience managing distributed technical resources, including consultants, engineers, analysts, and project teams across multiple engagements. Strong problem-solving, organizational, and communication skills with the ability to proactively address risks, dependencies, and customer concerns. Demonstrated success in workforce solutions, IT staffing, professional services, consulting, managed services, or related technology delivery organizations. Experience creating executive-level reporting and presentations that communicate engagement health, outcomes, and strategic recommendations. Bachelor's degree in information technology, Business, Management, or related field preferred; relevant industry certifications are a plus. Demonstrated knowledge of practice areas similar to ours; Application Services, Data & Analytics, Enterprise Applications, Cloud & Infrastructure, Quality Engineering, and Project Management. #J-18808-Ljbffr INSPYR Solutions