Student Worker - Student Contact Center - Call Center Specialist (NFWS)

Position Summary/Purpose Grand Canyon Education (GCE) is seeking a Call Center Specialist (NFWS) to support the mission of Grand Canyon University through GCE's Student Contact Center. The purpose of this position is to assist the Student Contact Center by answering all incoming calls to the University's main number, GCE line, any other specialized lines that may be established, in addition to support incoming chats. Our goal is to support all internal and external customers with exceptional customer service while directing calls and chat to the appropriate department. The contact center hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m. and Saturday 8am-noon. Primary Responsibilities/Accountabilities/Essential Functions Answers, screen, and route calls from students, prospective students and personnel in a timely and accurate manner. Enter potential student inquiries into inquiry management database with high quality and attention to detail. Conduct Live Chat conversations with students and prospective students by responding with professional and accurate responses. Possess a level of communication skills to accurately collect, relay, and track information as necessary. Display strong communication skills; aptitude to demonstrate empathy, active listening skills, and clear and concise dialog. Maintain contact center quality standards; effective call control, verbiage, routing, and customer service to establish meeting or exceeding metrics. Equipment Used and Responsibility MS Office CRM Jabber-phone system Calabrio Chat Qualifications Exhibit a professional, positive, and friendly demeanor. Must be dependable, punctual, and customer service oriented. Strong multitasking skills and ability to navigate in multiple systems. Action oriented/problem solving skills. Strong Verbal communication and customer service skills. Basic knowledge of Microsoft Office Suite. Experience/Education Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program. Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. Maintain good financial and academic (SAP) standing with the University. You may be subject to termination if you fall below the minimum requirements. *Must be able to work 100% onsite* Employment Details Pay Rate: Minimum Wage Anticipated End Date: June 30, 2027 Manager: Student Contact Center - Student Contact Center Manager Employer Description At Grand Canyon Education, it is our privilege to serve students and those who support academic advancement. We lead educational transformation by developing superior ways to help schools grow and prosper. We provide transparent programs, intuitive online learning technologies and well-established academic models that promote student success and institutional growth. Employment is contingent upon the satisfactory outcome (as determined by the university) of pre-employment screening activities, including a background check. Our partner in education, Grand Canyon University, is Arizona’s premier private Christian university. GCU serves traditional and online students by offering quality academic degree programs, experienced leadership and transformative learning experiences both on our growing campus and digitally. #J-18808-Ljbffr GRAND CANYON UNIVERSITY