Club Manager

Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceEmployee discountsHealth insurancePaid time offVision insurance Genesis Health Clubs is seeking hospitality driven managers who provide superior customer service with the drive to be the best! This role will ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments. Manage and participate in all sales related functions including prospecting, staff training, new members sales and member retention. Duties and Responsibilities:Seek new and existing memberships to exceed sales goals by phone, outside sales, and current member retentionReport and communicate daily with regional team leaders on sales activityConduct daily sales meetings to discuss performance and objectives with club teamResponsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining staffAssures that effective orientation and training are given to each new team memberResponsible for addressing complaints and resolving problemsPromptly responding to members concernsEnsure club meets all standards for cleanliness, maintenance, and safetyDirect and help manage other departments within the clubAttend all staff and club meetings and eventsEstablish and maintain professional relationships with staffMaintain and update sales policies and proceduresAlways know and be aware of club revenues and goalsWorks closely with retention departments to ensure high participation in the facilities Ensures that all required documentation is completed in a timely manner.Ability to respond quickly and appropriately to emergency situations.Perform other duties and assignments as necessary or requiredHelp support and grow all departments in the facilityExpectations:Present a professional demeanor at all times when representing the Genesis Health ClubsProvide input in developing strategies to support goals and objectivesRecommend staff development/education activitiesDevelop and build a team atmosphere among staff and departmentsAbility to respond to common inquiries or complaintsJob Requirements:Available to work weekends and evenings and holidaysMust hold current CPR certification or obtain within 60 days of start dateAbility to work well with othersExperience in cash handling and credit cardsCustomer service abilitiesPhysical Requirements:Ability to stand for long periods of timeAbility to lift up to 35 poundsAbility to communicate with guests and other associates, including reading, writing and speakingBenefits:Health InsuranceDental InsuranceVision InsurancePaid Time Off401(K)401(K) Employer matching