EMPLOYEE BENEFITS TECHNICIAN

Employee Benefits Technician

The Clark County Administrative Services Department, Office of Risk Management is seeking qualified candidates to apply for the Employee Benefits Technician position for Workers Compensation and FMLA or the Employee Benefits divisions. Operating as a vital member of our collaborative teams, the successful candidate will ensure excellent customer service, high-level data integrity, and strict compliance with applicable Nevada State and Federal laws. Workers' Compensation and FMLA: The Employee Benefits Technician will provide specialized employee benefits support to all County departments. The ideal candidate will have experience managing the FMLA process from request through case closure, while maintaining current knowledge of FMLA regulations and processes. This position requires experience using databases or case management systems to track and manage FMLA cases and related documentation, as well as the ability to assist with project-based initiatives that support departmental goals. This role also provides workers' compensation support. The selected candidate must possess a strong understanding of claims management practices and procedures, including claim intake, investigation, documentation, and evaluation. Employee Benefits: The Employee Benefits Technician will provide technical and specialized employee benefits support to various County departments. The ideal candidate will have experience with processing benefits changes in an automated payroll system, processing health plan documentation, handling protected health information (PHI), managing advanced health and voluntary benefit requests, and member support. Responsibilities of this position will include health, dental, vision, life, and voluntary related benefit programs. THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.

This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources.

Human Resources reserves the right to call only the most qualified applicants to the selection process.

This position is confidential and excluded from membership in the union.

Minimum Requirements

Education and Experience: Equivalent to two (2) years of college level course work in Business, Public Administration, Nursing, Insurance Administration, Healthcare or field related to work AND two (2) years of full-time experience supporting employee benefits programs including experience explaining policies and regulations and processing documents. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis.

All qualifying education and each experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. All details must be written in your own words and cannot be copied from job descriptions or other external sources.

Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted.

Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.

Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.

Examples Of Duties

• Provides assistance to employees and dependents, which requires the interpretation of complex employee benefit regulations, policies and procedures, to employees, retirees and others; may participate in and make presentations and provide information at employee orientation or other informational meetings.
• Processes employee benefit actions including filing of claims, enrollment and benefit changes; reviews documentation for accuracy, completeness and compliance with requirements.
• May make determination regarding benefit eligibility.
• Reconciles reporting discrepancies, maintains liaison with vendors, carriers and third party administrators and recommends when possible further investigation or action is required.
• Ensure actions are completed timely and in accordance with statutory, regularly and plan guidelines.
• Maintains logs, files and records of work activities; enters information into automated systems as required; may compile statistical or other reports regarding actions and benefits.
• Coordinates and performs a variety of general office administrative work, such as receiving and screening visitors and telephone calls, making appointments and setting-up meetings, typing or processing a variety of materials, establishing and maintaining files.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Uses a variety of standard office equipment, including a computer, in the course of the work.
• May drive a personal or County motor vehicle or be able to arrange for appropriate transportation to attend off-site meetings and visit other County work sites.

Physical Demands

Mobility to work in a typical office setting, use standard office equipment; vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.