Enterprise Customer Success Manager (US)

About the Company The enterprise architecture tool thattransforms with you Avolution builds ABACUS, the enterprise architecture platformused by large organizations to understand, plan and governchange across their business and technology. Our customers include global enterprises and public sectororganizations using ABACUS for enterprise architecture, application portfolio management, transformation planning and,increasingly, AI governance. We have teams across the UK, USand Australia. About the Role Strategic, commercial and highly visible Our customers use Avolution to support major transformation,architecture and governance initiatives. One customer might bestrengtheningtheir EA operating model, another improvinggovernance across a major transformation program, and anotherexploring AI governance or application portfolio optimization. You'll build relationships from day-to-day users through toexecutives, and you'll be comfortable moving between detailedarchitecture use cases and broader conversations about value,risk and future investment. The role combines strategic accountmanagement, commercial ownership and hands-on execution. You don't need to be an enterprise architecture expert when you join. What matters more is that you're curious, commercially sharp and quick to get to grips with complex customers and use cases. We're looking for someone who is collaborative, coachable and low ego, who enjoys sharing ideas with theteam and is comfortable in an environment where products,processes and priorities continue to evolve. Responsibilities Own a portfolio of 30–45 enterprise customers ($1.5–2.5MARR), with responsibility for retention, renewals and expansion. Build success plans tied to each customer's businesspriorities and measurable outcomes. Map accounts and build multi-threaded relationships acrosscustomer organizations, including senior and executivestakeholders. Translate complex technical use cases into clear businessvalue. Identify risk early and put clear plans in place to address it. Proactively identify and develop expansion opportunities. Own renewals and growth opportunities through tonegotiation and signature. Maintain accurate forecasts, clear next steps and strongSalesforce discipline. Work closely with Consulting, Product, Support and Sales todeliver strong customer outcomes. Travel regularly to spend meaningful time with customers inperson. Support enterprise procurement processes, includingtenders, RFIs, RFPs and single-source justifications. About You Essential 5+ years' experience managing your own book of clients inCustomer Success, Account Management or a similar role. Experience owning both retention and growth, with apersonal commercial target you've consistently hit or exceeded. Experience managing complex enterprise customers withmultiple stakeholders, including executives. Strong discovery skills and the ability to connect customergoals to measurable business outcomes. Strong negotiation skills and commercial judgment. Excellent organization, forecasting and portfoliomanagement. Excellent written and verbal communication. The ability to learn complex products and use cases quickly. What will make you stand out Experience in complex B2B SaaS or enterprisesoftware. A background in enterprise architecture,transformation, governance or adjacent technologyareas. A track record of building expansion pipeline withinan existing customer base. Experience working alongside professional servicesor consulting teams. Strong Salesforce and forecasting discipline. Evidence of leadership beyond your own accounts,such as mentoring colleagues, improving processesor leading team initiatives. How we work We're a collaborative team that values ownership, sharing ideasand doing a great job for customers. Although this is a remote role, we want our CSMs close to theircustomers. We encourage regular in-person meetings and travelacross AMER so you can understand customer environmentsfirst-hand and build strong, trusted relationships. We're still shaping how we work as a global team, so there'splenty of room to contribute ideas and make an impact beyondyour own portfolio. Career Development As the team grows, high performers will have the opportunity totake on broader responsibility, including mentoring, leadinginitiatives and, over time, moving into people leadership. Benefits Ability to work from anywhere within the US Comprehensive healthcare coverage that includes health, dental and vision insurance 401K with company matching (after the first 6 months) Life Insurance Short-term disability insurance Health Savings Account 20 annual PTO days that you are encouraged to use 1 day of birthday leave per year 10 annual sick days Enhanced Paid Parental leave All applicants must have the right to work in the US. Avolution is an equal opportunities employer. #J-18808-Ljbffr Avolution Pty Ltd