Full Time Office Admin

Job Description

Job Description

Office Admin

CRDN – Springfield, OH

Schedule: Monday–Friday, 8:00 AM – 4:30 PM

About CRDN

CRDN is a leading contents restoration company that works with homeowners and insurance companies to household contents after disasters such as fires and floods.

We operate in a fast-paced, constantly changing, team-oriented environment where organization, communication, documentation, and follow-through are critical to keeping jobs moving and customers taken care of.

Position Overview

We’re looking for a dependable, organized team member to help get our office in order and keep our projects straight. We work closely with homeowners and insurance companies, so strong organization, documentation, communication, and follow-through are critical to keeping jobs moving and customers taken care of.

This role is critical to customer service and works closely with sales and production to coordinate priorities, maintain organized job files, track documentation requirements, and keep shop and office systems running smoothly. This position is best suited for someone who takes initiative, works well without daily direction, has strong phone skills, and is comfortable working on a computer for most of the day.

Key Responsibilities

Communication & Scheduling

·       Answer and route incoming phone calls and emails professionally

·       Schedule pickups, deliveries, estimates, and other job-related tasks on the central calendar

·       Coordinate pickup and delivery appointments with homeowners, confirming payment status before scheduling deliveries

·       Track and communicate daily priorities and updates to customers, vendors, and the internal team

·       Maintain a regular callback system for follow-up, updates, and collections support

Office & Production Support

·       Prepare supply order requests for purchasing, keep departments stocked, and help keep office and shop materials organized

·       Print labels and support warehouse systems

·       Monitor building access and manage visitor sign-in

Job & Document Management

·       Receive new job information from multiple sources and enter all required information into CRM

·       Build and maintain job files with proper paperwork, including carrier-specific documents

·       Review and audit incoming and outgoing files for accuracy of documentation, hours, pickup and delivery records

·       Complete and close files in the CRM as appropriate, including paid, delivered, and final follow-up status

·       Maintain company certifications, insurance documents, and other required records

HR & Administrative Support

·       Maintain employee files and onboarding paperwork

·       Assist with job postings and hiring support

·       Manage logins and company-issued equipment tracking

Job Tracking & Operations

·       Update job tracking spreadsheets, Monday.com, and internal systems to keep work on schedule

·       Communicate necessary information to the owner, sales, and operations so instructions and priorities are clearly identified

·       Make calls to adjusters, contractors, and contents companies to maintain strong working relationships

·       Assist with uploads, documentation, job communication, and deadline follow-through

What We’re Looking For

·       Treats people with courtesy and respect and shows compassion for people in need

·       Strong phone, communication, and listening skills

·       Highly organized, detail-oriented, and able to manage multiple tasks at once

·       Reliable, consistent, and on time

·       Uses sound judgment, works with integrity, and follows policies and procedures

·       Demonstrates accuracy, thoroughness, and a willingness to suggest improvements

·       Takes initiative, follows instructions, and responds well to management direction

·       Valid driver’s license and good driving record

·       Ability to learn and apply CRDN’s standard business practices and restoration terminology

Strong computer skills are required:

·       Demonstrates proficiency in Microsoft Office and other office software, including Word, Excel, Outlook, and database/CRM systems

·       Able to learn and use systems like Microsoft Teams, Monday.com, and internal software

·       Solid typing and general computer navigation skills for a computer-heavy role

Important Notes

·       Must quickly learn and become fluent in insurance restoration terminology

·       This is an on-site position during business hours

·       Fast-paced environment requires strong organization

·       Cross-train in at least one other restoration discipline

·       Other duties as assigned

·       This position requires a background check to satisfy insurance partner requirements

·       Please include a short note in your application describing your computer experience and how you stay organized

CRDN restores household contents, textiles, art, and electronics after a disaster. If you like helping people in a time of need, this is the place for you. We are a company on the grow, come join our team!

Company Description

CRDN restores household contents, textiles, art, and electronics after a disaster. If you like helping people in a time of need, this is the place for you. We are a company on the grow, come join our team!