Registration Specialist

Summary Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out of pocket fees. Job Duties Interview patients using open‑ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information. Engage patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone. Ensure referring providers' orders are complete and match the appointment scheduled. Obtain a new order prior to test/treatment if the order is incomplete or inaccurate. Scan insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately. Secure signatures to ensure timely reimbursement, which includes consents signed specific to service(s) rendered. Determine and collect patient financial liability and create estimates, if applicable. Refer patients to financial resources as needed for assistance with financial counseling. Review the daily schedule, identify potential scheduling conflicts affecting department flow, and confer with colleagues and providers for a resolution. Maintain compliance with registration accuracy. Minimum Qualifications High School Diploma/GED 1 year experience in customer service or in a healthcare environment such as a hospital and/or physician office Computer and typing proficiency Ability to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness Successfully pass the required training in two attempts or less Preferred Qualifications Associate’s Degree in health care or a related field 2 years registration/insurance verification experience in a health care setting Knowledge of medical terminology Bi‑lingual - Spanish/English Physical Demands Lift and carry 7 lbs.; continuous sitting >67%; frequent keyboard use/repetitive motion; frequent fine motor activity/wrist position deviation Work Shift Day Shift Work Schedule Mon‑Thu 9:30am‑6pm; Fri 8:30am‑5pm Location 2030 Highland Avenue, Primary Location: Rehabilitation Services‑Highland Ave Department 1004‑09416 Outpt Reg West Region ‑ CC EEO Statement Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. #J-18808-Ljbffr