Lead Product Manager

Role Description

Code for America is looking for a talented Lead Product Manager, who will drive meaningful outcomes for clients by supporting and advancing our Safety Net, Tax Benefits, and/or Criminal Justice products and/or rapid response products.

When building Code for America products, you'll focus on developing meaningful products for individuals across the country, making it easier to access critical benefits and services. When working on projects for the government, you'll help our partner government agencies deliver better digital services to the public, creating lasting impact.

About the role:

• The Lead Product Manager will own and set direction and strategy for a product or project.
• You’ll lead cross-functional teams to solve complex problems and deliver user-centered products and services using your expert skills in product management, stakeholder management, agile methodologies, and modern software development practices.
• This role will report to the Director of Product and is expected to travel no more than 15% of the time.

In this position you will:

• Setting product strategy for the product or program area.
• Partner with the Program manager and other cross-disciplinary team members to define the overall strategy for your project or program.
• Develop and own the product strategy and execution of a project or program area.
• Driving stakeholder alignment.
• Communicate product vision and strategy to your team with clarity and enthusiasm.
• Drive external stakeholder alignment with the product vision and strategy, partnering with internal cross-functional team members when appropriate.
• Executing on the product or service.
• Work closely with the PM team and others to deliver products and services that execute your program area’s strategy and promote systems change.
• Help lead a talented multi-disciplinary team (which may include design, research, and engineering) to test and develop new solutions that work for underserved communities and increase our impact.
• Collaborate with other leaders to identify and escalate risks and determine mitigation strategies.
• Collaborate with engineering and other team leads to develop and evolve team processes that enable us to focus on the right things and execute efficiently.
• Collaborate with designers on the creation of prototypes and models.
• Model constructive communication within the team environment.
• Practice active listening and create space for team members to raise concerns and share feedback.
• Give and receive feedback constructively, and foster an environment where differing perspectives are welcomed.
• Other duties as assigned.

Qualifications

• 7+ years of product management experience.
• Proven ability to lead high quality product development using an agile methodology - iteratively improving products through delivery cycles.
• Proven ability to interpret and leverage user research, usability testing, and data analytics to make and validate product decisions.
• Strong product judgment - knowing when to prototype and when to code, when to experiment, and when to change direction.
• Review and write effective product strategy docs and product/feature specs and give thoughtful feedback to the team.
• Strong communication skills and experience and comfort with managing project stakeholders internally and externally; ability to incorporate feedback when it's best for the product, program, and the people.
• Ability to make tough trade-off decisions and facilitate effective conversations at key inflection points.
• Have a handle on the day to day and an ability to forecast, plan, connect incremental short-term progress with a long-term vision.
• Ability to identify product issues and advocate effectively to address these issues, whether by adding or changing resources or adjusting scope or requirements.
• Ability to manage day-to-day delivery while connecting incremental short-term progress to a longer-term project vision.
• Ability to engage effectively on future possible opportunities and work for your product and/or project area, including helping to shape the potential work.
• Understand how to tie your team's efforts to Code for America strategy, and make recommendations to your product or project team based on those factors in order to maximize team outcomes.
• A passion for our mission of making government services better for people who need them.

Requirements

• Medicaid/healthcare/insurance experience (Medicaid strongly preferred).
• Experience shaping future product opportunities or engaging in early-stage scoping conversations.
• Product advisory or consulting work with government, civic tech, or a highly regulated industry.

Benefits

• Salary: Code for America’s salary bands are shared upfront as a part of our commitment to transparency and fairness. The offer targets for this role range from $128,945 to $157,850, annually.
• Comprehensive benefits package including:
• Employee Enablement Support:
• Laptop provided.
• A one-time $700 payment for remote environment setup; $200 stipend (in first paycheck) and up to $500 reimbursement, in accordance with our equipment policy.
• Cell phone and/or internet reimbursement of $50 per month.
• Professional Development:
• $500 annual (per calendar year) stipend towards professional development; prorated at time of hire.
• Up to $500 of professional development funds can be rolled over each year, up to a maximum of $1000.
• Training/guidance for staff required to utilize AI as part of their role, plus opportunities for employees to gain AI-related skills to support job and career growth.
• Retirement & 401k Plans:
• Employees receive a 100% employer match on the first 3% of contributions.
• Employees with 3+ years of service receive an additional 50% match on contributions between 3% and 5%, for a maximum employer contribution of 5%.
• Medical:
• At least one no cost health insurance option for full-time employees for employee-only coverage.
• A minimum of 80% of the cost of dependent coverage.
• Remote Work:
• Code for America employees may work remotely across the US.
• Full-time employees work 40 hours per week, Monday - Friday.
• Collaborative working hours: internal meetings between 10 AM - 3 PM PT.
• Time Off:
• Open personal time off (subject to manager approval), a minimum of 14 paid holidays, and an org-wide closure from Christmas Day through New Year's Day.
• Paid sick time; up to 96 hours annually.
• 17 weeks of paid parental and family leave.
• 3 weeks of paid sabbatical after 5 years of service.