Technical Support Technician

Field Services Technician

The Field Services Technician is responsible for providing hands-on technical support to an assigned hospital location and its associated clinics. This position serves as the primary on-site IT resource for the assigned facilities, ensuring timely resolution of technical issues, consistent customer support, and reliable operation of technology services.

The technician will be responsible for managing and resolving assigned ServiceNow tickets, conducting scheduled on-site rounds, supporting daily operational needs, and assisting with IT projects and implementations as needed. This role requires a dependable, customer-focused individual who can work independently, manage competing priorities, and provide support across multiple healthcare locations.

Key Responsibilities

• On-Site Technical Support
• Incident and Service Request Management
• On-Site Rounding Program
• Project and Implementation Support
• On-Call Support

Required Qualifications

• Minimum of one year of previous IT technical support experience.
• Must reside within the Greensboro, North Carolina area or surrounding communities.
• Must have a reliable personal vehicle and the ability to travel between assigned facilities.
• Must be available to participate in an established on-call rotation.
• Ability to work on-site five days per week at an assigned primary location.
• Strong customer service and communication skills.
• Ability to troubleshoot technical issues independently and manage competing priorities.
• Ability to work effectively with clinical, administrative, and technical personnel.
• Ability to document work accurately within ServiceNow or similar ticketing systems.

Preferred Qualifications

• Previous IT support experience in a hospital or healthcare environment.
• Experience supporting Windows workstations, printers, scanners, peripherals, and common enterprise applications.
• Familiarity with ServiceNow or other IT Service Management (ITSM) platforms.
• Experience supporting multiple physical locations.
• Experience participating in technology deployments, refreshes, and IT implementations.

Physical and Work Environment Requirements

• Primarily on-site position within a hospital and associated clinic environments.
• Frequent movement between departments, clinical areas, and assigned facilities.
• Ability to transport and install standard IT equipment as required.
• Ability to work independently while maintaining communication with Field Services leadership and other IT support teams.
• May require occasional schedule flexibility to support projects, implementations, and after-hours incidents.

Benefits

The base compensation range for this position is:

$49,338.72 - $69,074.21

Compensation ranges could be hourly or salary depending upon the exempt status of the posted position.

Beginning compensation is determined based on objective factors such as location, qualifications, skills, certifications, and experience. Typically, a candidate is hired in the lower to midpoint of the range; the top end of the range is reserved for candidates with extensive specialized experience and mastery within the role. Compensation may increase over time based on performance, experience, and tenure.

Compensation is only part of Ovation's total compensation package. Some additional benefits offered to full-time associates are:

• Comprehensive health and wellness benefits such as medical, dental, vision, life insurance, short and long-term disability coverage
• HSA with employer contributions, flexible spending accounts for health care, and dependent care accounts
• Wellness platform with premium incentives
• Employee assistance support and additional voluntary supplemental plans including accident, critical illness, hospital indemnity, and child disability insurance
• Robust and flexible paid time off offerings and company paid holidays
• 401(k) plan with discretionary employer match opportunities
• Professional development opportunities
• Company issued equipment