IT Technician - Tier 1
Caliber Technology Group
Job Description
Job Description
Job Summary
Due to continued growth and expanding client demand, we are seeking a Tier 1 IT Support Technician with a strong desire to develop their technical skills across a variety of technologies and environments.
This role supports a diverse client base operating in growing, dynamic environments. You will work alongside experienced technicians to deliver enterprise-level support while gaining hands-on experience with real-world systems, tools, and best practices. This is an ideal opportunity for someone early in their IT career who is motivated to learn, grow, and build a long-term path in managed services.
The position includes both remote and onsite support for clients under our Operations-as-a-Service (OaaS) and Time & Materials (T&M) models. The ideal candidate will have a solid foundation in Microsoft Windows environments and a basic understanding of networking concepts, along with strong customer service skills.
Success in this role requires attention to detail, a focus on security and process, and the ability to think beyond immediate issues—providing solutions that are scalable and aligned with long-term client needs. This position works closely with our clients and requires an individual who can build trust, manage multiple priorities, and contribute to strong, lasting relationships.
Required Qualifications
Working knowledge of Microsoft Windows (Desktop OS)
Basic understanding of:
TCP/IP and networking fundamentals
Active Directory and/or Microsoft Entra ID (Azure AD)
Experience supporting:
Microsoft 365 (Outlook, Teams, OneDrive, Exchange Online)
End-user devices, printers, and common business applications
Ability to troubleshoot and resolve hardware, software, and basic network issues
Experience using or exposure to ticketing systems (PSA)
Strong documentation habits and attention to detail
Preferred Qualifications
Experience working in a Managed Service Provider (MSP) environment
Exposure to or experience with:
Remote Monitoring & Management (RMM) tools (e.g., Datto RMM or similar)
PSA platforms (e.g., Autotask or similar ticketing systems)
Endpoint security solutions (e.g., SentinelOne or similar EDR platforms)
Basic experience with:
Windows Server environments
Network devices (firewalls, switches, wireless access points)
Entry-level certifications such as:
CompTIA A+ / Network+
Microsoft Fundamentals (MS-900, AZ-900)
Environment & Tools (What You’ll Be Working With)
To help candidates understand our environment and self-qualify, we leverage:
PSA / Ticketing: Autotask
RMM: Datto RMM
Security Stack: SentinelOne, email security platforms (Avanan or similar)
Cloud Platforms: Microsoft 365 / Entra ID
Documentation: IT Glue (or equivalent)
Experience with these tools is a plus—but more importantly, we’re looking for candidates who are comfortable learning and working within structured systems and processes .
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)
1–3 years of IT support experience, preferably supporting multiple users or environments
Technical Competencies
Ability to engage in technical troubleshooting and discussions to drive effective solutions for clients
Working knowledge of:
Microsoft Windows 10/11
Microsoft Windows Server (2016/2019/2022 or newer)
Microsoft Office / Microsoft 365 environments
Familiarity with:
Backup and endpoint security solutions
Virtualization platforms (Hyper-V, VMware)
Exposure to networking and infrastructure hardware such as:
Cisco, Meraki, Fortinet, SonicWall, Ubiquiti
Professional Expectations
Commitment to continuous learning and technical development
Willingness to complete required training and certifications within established timeframes, as required
Ability to communicate effectively with both technical and non-technical audiences
Capable of working independently while also collaborating within a team environment
$121k - $177.9k
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