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IT Technician - Tier 1

Caliber Technology Group

Job Description

Job Description

Job Summary

Due to continued growth and expanding client demand, we are seeking a Tier 1 IT Support Technician with a strong desire to develop their technical skills across a variety of technologies and environments.

 

This role supports a diverse client base operating in growing, dynamic environments. You will work alongside experienced technicians to deliver enterprise-level support while gaining hands-on experience with real-world systems, tools, and best practices. This is an ideal opportunity for someone early in their IT career who is motivated to learn, grow, and build a long-term path in managed services.

 

The position includes both remote and onsite support for clients under our Operations-as-a-Service (OaaS) and Time & Materials (T&M) models. The ideal candidate will have a solid foundation in Microsoft Windows environments and a basic understanding of networking concepts, along with strong customer service skills.

 

Success in this role requires attention to detail, a focus on security and process, and the ability to think beyond immediate issues—providing solutions that are scalable and aligned with long-term client needs. This position works closely with our clients and requires an individual who can build trust, manage multiple priorities, and contribute to strong, lasting relationships.


Required Qualifications

  • Working knowledge of Microsoft Windows (Desktop OS)

  • Basic understanding of:

    • TCP/IP and networking fundamentals

    • Active Directory and/or Microsoft Entra ID (Azure AD)

  • Experience supporting:

    • Microsoft 365 (Outlook, Teams, OneDrive, Exchange Online)

    • End-user devices, printers, and common business applications

  • Ability to troubleshoot and resolve hardware, software, and basic network issues

  • Experience using or exposure to ticketing systems (PSA)

  • Strong documentation habits and attention to detail

Preferred Qualifications

  • Experience working in a Managed Service Provider (MSP) environment

  • Exposure to or experience with:

    • Remote Monitoring & Management (RMM) tools (e.g., Datto RMM or similar)

    • PSA platforms (e.g., Autotask or similar ticketing systems)

    • Endpoint security solutions (e.g., SentinelOne or similar EDR platforms)

  • Basic experience with:

    • Windows Server environments

    • Network devices (firewalls, switches, wireless access points)

  • Entry-level certifications such as:

    • CompTIA A+ / Network+

    • Microsoft Fundamentals (MS-900, AZ-900)

Environment & Tools (What You’ll Be Working With)

To help candidates understand our environment and self-qualify, we leverage:

  • PSA / Ticketing: Autotask

  • RMM: Datto RMM

  • Security Stack: SentinelOne, email security platforms (Avanan or similar)

  • Cloud Platforms: Microsoft 365 / Entra ID

  • Documentation: IT Glue (or equivalent)

Experience with these tools is a plus—but more importantly, we’re looking for candidates who are comfortable learning and working within structured systems and processes .

Qualifications

 

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)

  • 1–3 years of IT support experience, preferably supporting multiple users or environments

Technical Competencies

  • Ability to engage in technical troubleshooting and discussions to drive effective solutions for clients

  • Working knowledge of:

    • Microsoft Windows 10/11

    • Microsoft Windows Server (2016/2019/2022 or newer)

    • Microsoft Office / Microsoft 365 environments

  • Familiarity with:

    • Backup and endpoint security solutions

    • Virtualization platforms (Hyper-V, VMware)

  • Exposure to networking and infrastructure hardware such as:

    • Cisco, Meraki, Fortinet, SonicWall, Ubiquiti

Professional Expectations

  • Commitment to continuous learning and technical development

  • Willingness to complete required training and certifications within established timeframes, as required

  • Ability to communicate effectively with both technical and non-technical audiences

  • Capable of working independently while also collaborating within a team environment

Vacancy posted 17 days ago
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