Community Resource Specialist

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGB Behavioral & Mental Health (BMH) is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Behavioral & Mental Health Inpatient Program Manager, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brigham's emergency departments, medical floors, and behavioral health inpatient units. The Resource Specialist works closely with the Program Manager, the Behavioral & Mental Health access team, and behavioral health stakeholders systemwide to facilitate initiatives that improve patient throughput and access.

Principal Duties and Responsibilities

• Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments, medical/surgical units, and inpatient behavioral health units
• Monitor system-wide capacity to help guide placement efforts
• Communicate and coordinate with multidisciplinary teams both within and outside of MGB
• Document and track tasks in medical record (Epic) or elsewhere as indicated
• Assist with data collection and tracking, data analysis (Excel), and reporting (PowerPoint)
• Receive and promptly respond to phone calls to central behavioral health call line, emails/faxes to central behavioral health inbox, and Teams chats from systemwide stakeholders
• Provide cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput)
• Attend department meetings and assist with other department tasks as assigned

Qualifications

• Bachelor's degree required, master's degree preferred; concentration in Social Work, Psychology, or Health Care preferred
• At least 2-3 years of experience with the mental health care field highly preferred

Skills/Abilities/Competencies

• Excellent written and verbal communication skills
• Excellent judgement and organizational skills; evidenced ability to successfully multitask
• Ability to be flexible and resourceful
• Ability to work both independently and as part of a team
• Assessment and problem-solving skills
• Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments
• Familiarity with mental health treatments and services, systems of care, and community resources
• Intermediate proficiency in Excel, Word, PowerPoint, and Teams
• Ability to work independently

Additional Job Details (if applicable)

• Schedule is overnights: Fridays, Saturdays, and Sundays, 7:00 pm - 7:30 am.
• This is a remote role with the potential need to go on-site only when needed
• Remote workdays require a stable, secure, quiet, and HIPAA-compliant workspace. This will be confirmed via Microsoft Teams video for all employees

Remote Type

Remote

Work Location

115 Mill Street

Scheduled Weekly Hours

36

Employee Type

Regular

Work Shift

Night (United States of America)

Pay Range

$22.35 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.