Network Operations Lead

Network Operations Lead

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The Network Operations Lead is a strategic individual contributor responsible for improving operational consistency, scalability, and readiness across Network Operations. This role evaluates complex operational and provider-related issues, identifies root causes and process gaps, and partners with leadership and cross-functional teams to drive standardization, governance, and execution.

The role requires strong strategic thinking, polished executive communication, sound judgment, and the ability to influence outcomes independently without direct authority.

• Lead initiatives to standardize Network Operations workflows, documentation, operating expectations, and processes across markets or regions.
• Develop executive-ready presentations, status updates, decision documents, process maps, and communication materials.
• Support planning for future system, technology, and operating model changes by assessing current-state processes, documenting dependencies, and preparing teams for transition.
• Establish or improve standard operating procedures, governance routines, intake processes, escalation pathways, and performance tracking.
• Manage strategic workplans, track deliverables, identify risks, and escalate issues with recommended actions.
• Facilitate meetings and working sessions to align stakeholders, clarify ownership, document decisions, and drive follow-through.

Use your skills to make an impact

Required Qualifications

• Minimum of 5 years of experience in operations, consulting, process improvement, business transformation
• Minimum of 5 years of strategic operations experience, including translating organizational priorities into structured workplans
• Minimum of 3 years of executive communication experience
• Minimum of 3 years of process improvement experience
• Minimum of 2 years of cross-functional leadership experience
• Minimum of 2 years of analytical problem-solving experience

Preferred Qualifications

• Experience in Health Care operations
• Proficiency in Microsoft Suite

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range $94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our