Development Operations Associate - Saint Paul, MN

Planned Parenthood North Central States

Minnesota, Iowa, Nebraska, North Dakota, South Dakota

Development Operations Associate – Saint Paul, MN

Pay: The anticipated salary range for this position is $19-$24 per hour, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations. We are committed to ensuring fair and competitive pay for all employees
Shift times: Monday – Friday, flexible within 7:30am – 5pm.
Location: Hybrid: remote and on-site up to 50% of time at 671 Vandalia Street, Saint Paul, MN 55114.
Job type: Hourly/Non-exempt
Travel: Occasional travel around Twin Cities metro for events.
Union Membership: This position is represented by SEIU.
Questions? Contact View email address on jobs.jobcopilot.com .

Job Summary:

Under direct supervision of the Senior Manager of Development Operations, the Development Operations Associate ensures accurate, appropriate, and timely processing and acknowledgement of contributions, while ensuring the database is organized and maintained in a way that allows for the most effective identification, cultivation, solicitation, and stewardship of all levels of donors. The Development Operations Associate responds to donor questions and requests both in phone and email. Development staff are advocates in implementing our mission of “Advancing and protecting sexual and reproductive healthcare for all”. They may perform other related duties as assigned.

Benefits and Perks:

We offer a comprehensive benefits package, including:

• Medical, Dental & Vision Insurance with equity-based premium tiers


• NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations) Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!


• HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network. (ND and SD)


• Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services


• Employee Assistance Program


• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.


• Flex Spending Account


• Life Insurance
• Paid time off: PTO starting at .05769 accrual rate per hour worked.


• 8 hours volunteer paid time off annually.


• 8 paid federal holidays & 2 paid floating holidays.


• Retirement: 403(b) with employer match, 50% for the first 6% deferred


• 8 weeks Paid Parental Leave


• Pet Insurance


• Bereavement Leave


• Earned Extended Leave


• Free subscription to Headspace App


• Time off to vote.


• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

We also offer:

• Start date flexibility.


• Travel reimbursement.

Minimum Qualifications:

• Data entry experience with database software


• Exceptional customer service skills

Your Day-to-Day Responsibilities:

• Process/import gifts from contributors (including cash gifts, credit card gifts, online gifts, Planned Parenthood Online gifts, matching gift contributions and pledges) and produce acknowledgement letters.


• Process monthly credit cards and ACH gifts; monitoring and, as appropriate, contacting donors who stop or start giving monthly; and working with other development staff to ensure proper cultivation, solicitation and stewardship of monthly donors.


• Assist with monitoring and responding to calls to the general development phone line and email box. Provide excellent customer service and stewardship to donors.


• Maintain the fundraising database according to data entry guidelines, ensuring that data is consistent, accurate and accessible.


• Update non-development PPNCS lists in development database – volunteers, elected officials, staff and board.


• Assist the Associate Vice President of Development Operations with the creation of and updates to policies and Standard Operating Procedures that impact the work of the PPNCS Development Operations team and the Development department.


• Ensure that these policies and SOPs are followed in day to day operations.


• Perform clean up and enhancement to preserve the integrity and accuracy of all constituent records, including capturing and updating new information promptly and accurately.


• Assist with other development activities that meet the needs of the department and organization.


• Provide excellent customer service and stewardship to donors, responding to all inquiries with accurate and appropriate information about Planned Parenthood. This included, but is no limited to:




• Manage donor questions about gifts, acknowledgements, appeals, database updates.


• Speak with donors about the mission, legislation, and political climate.


• Receive and work to address donors’ questions, concerns and complaints. Record information, transfer/forward calls and emails as appropriate, and/or manage updating of the information as needed.

About Us:

At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: Our Mission .

When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom. 

Planned Parenthood is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status regarding public assistance. Planned Parenthood is committed to encouraging and promoting diversity as well as providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Planned Parenthood is dedicated to an equitable and inclusive work environment and encourages all interested candidates to apply regardless of initial skill set.

*Any job offer will be contingent upon the results of a background investigation.*

This position is included in the SEIU bargaining unit, and depending on state law, requires union dues be deducted from employee paychecks in an amount up to 2.25% of gross pay.