Customer Service Rep - Call Center

Job Description

Job Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Call Center - Customer Service Representative to work at a premier eyewear retailer and manufacturer in Youngstown, OH 44512. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.Salary/Pay Rate/Compensation: $17.00 per hourWhy you should apply to be a Call Center - Customer Service Representative:

• Competitive pay rate at $17.00 per hour for a rewarding role with a global industry leader
• Opportunity to develop valuable customer care skills in a supportive team environment
• Access to ongoing training and professional development to advance your career
• Be a part of a company dedicated to delivering high-quality products and exceptional service

What’s a typical day as a Call Center - Customer Service Representative? You’ll be:

• Providing quality customer service by answering incoming customer calls and entering orders efficiently and accurately
• Responding to customer questions, concerns, and complaints through multiple channels (phone, email, chat)
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Demonstrating thorough knowledge of products, promotions, and services to ensure one-call resolution for customers
• Documenting customer complaints and facilitating timely follow-ups and resolution
• Communicating regularly with leaders, including updating supervisors and managers about customer expectations, issues, and ongoing progress
• Participating actively in team meetings, training, and ongoing development to enhance your customer service skills

This job might be an outstanding fit if you:

• Have a high school diploma or equivalent (must have)
• Possess previous customer service experience, preferably in a call center environment (preferred)
• Are available to work onsite in Youngstown, OH 44512, Mon - Fri 8am - 5pm
• Demonstrate excellent communication skills and ability to engage with customers professionally
• Are able to process orders with keen attention to detail, efficiency, and accuracy
• Thrive in a team setting and enjoy collaborating to find solutions and ensure customer satisfaction

What happens nextOnce you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Call Center - Customer Service Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.