Call Center - Customer Service Representative

Customer Service Specialist

Location: Central One Optical, 6981 Southern Blvd, Youngstown, OH 44512

Pay Rate: $17.00

Work Hours: 8 am to 5 pm

As a Customer Service Specialist for Central One Optical, your mission will be to act as a representative of our company to provide top-quality service to our customers.

Primary Responsibilities

• Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Develop a strong knowledge of our product portfolio and procedures.
• Demonstrate 100% follow-through in every commitment in an effort to provide one-call resolution.
• Effectively communicate additional promotions and services we offer.
• Process customer orders in a courteous, efficient, timely manner with minimal errors.
• Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
• Communicate effectively with leaders, including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met, and any problems or issues are addressed in a timely and professional manner.
• Regularly attend and participate in team meetings.
• Participate in ongoing training and development to improve the knowledge and skills required to better serve our customers.
• Other duties as assigned by Manager.

Specific Duties

• Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
• Communicate with customers through various channels (Phone, email, chat)
• Effectively communicate additional promotions and services we offer