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PC Support Technician

Neotecra

Job Requirements
  • Experience supporting Windows and Apple/Mac operating systems .
  • Strong knowledge of computer hardware, software, peripherals, printers, and mobile/handheld devices .
  • Experience with Windows 10/11, Windows Server, Microsoft 365/Office, email, and network printing .
  • Knowledge of Active Directory administration and user support.
  • Experience using ServiceNow for incident/ticket management.
  • Basic understanding of Cisco networking devices, Ethernet cabling, TCP/IP, multicast, and networking concepts .
  • Experience supporting Oracle client-based applications .
  • Ability to troubleshoot and deploy desktop/laptop hardware and software.
  • Willingness to provide 24/7 onsite support and work at different MTA facilities as needed.
  • Ability to move and lift IT equipment .
  • Strong verbal, written, and interpersonal communication skills.
  • Key Responsibilities
    • Provide onsite 24/7 IT support at the Rail Control Center, Power Control Center, and Backup Rail Control Center.
    • Install, configure, update, maintain, and troubleshoot computer hardware and software .
    • Provide Windows and Apple OS support to MTA users.
    • Troubleshoot issues with desktops, laptops, printers, handheld devices, peripherals, email, and network printing.
    • Perform basic system administration , including Active Directory-related support.
    • Manage and resolve IT incidents and service requests through ServiceNow .
    • Support Oracle client applications and other business software.
    • Troubleshoot basic network connectivity, Ethernet cabling, and Cisco-related issues.
    • Perform hardware and software technical reviews and evaluations.
    • Coordinate IT/project requirements with different MTA departments.
    • Deploy and replace computer equipment at assigned MTA locations.
    Qualifications / Preferred Skills

    Required:

    • Hands-on Desktop Support / Help Desk / IT Support experience.
    • Windows and/or Mac OS troubleshooting experience.
    • Experience with Active Directory, Microsoft 365, ServiceNow, and hardware support .
    • Basic networking knowledge, including TCP/IP and Ethernet .
    • Strong customer service and communication skills.

    Preferred:

    • Experience with Unix, Linux, or Solaris .
    • Experience with Cisco networking devices .
    • Experience supporting Oracle client-based applications .
    • Experience with Symbol handheld devices .
    • Knowledge of Visio, CAD, or technical drawings .

Vacancy posted 2 days ago
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