Director of Human Resources Operations

Director Of Hr OperationsNakupuna Companies is looking to hire a Director of HR Operations. The Director of HR Operations reports to the Chief Human Capital Officer (CHCO) and serves as the operational leader responsible for execution, performance, and continuous improvement of enterprise HR service delivery across Nakupuna Companies. This role oversees HR Business Partners (HRBPs) who also execute the Employee Relations functions, HRIS, Benefits, Compensation, and Compliance functions. The Director ensures that HR operations are compliant, technology-enabled, data-driven, and aligned with business objectives across a geographically dispersed workforce. The Director, HR Operations translates enterprise human capital strategy into scalable operational processes, consistent policy implementation, and measurable service excellence. This leader plays a critical role in strengthening compliance posture, modernizing HR systems, mitigating risk, and enhancing the employee experience.ResponsibilitiesThe following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time.HR Operations Leadership & Service Delivery Lead and manage HR Business Partners, HRIS, Benefits, Compensation, Compliance, and Employee Relations teamsDefine and monitor HR operational KPIs, SLAs, and service standardsEnsure consistent application of policies, procedures, and practices across all HR Division business unitsDrive continuous process improvement initiatives to enhance efficiency, accuracy, and responsivenessEmployee Relations & Risk Mitigation Serve as senior escalation authority for complex employee relations matters, including investigations, performance management issues, disciplinary actions, and terminationsProvide expert guidance to subordinates conducting structured investigations and ensure defensible documentation and risk mitigation practicesProvide coaching and guidance to leaders on performance management, conflict resolution, and corrective actionIdentify workforce trends and proactively mitigate legal, reputational, and operational riskCompliance & Regulatory Oversight Ensure compliance with federal, state, and local employment laws and contract-specific requirements (e.g., SCA, OFCCP, wage/hour regulations)Oversee internal audits, reporting requirements, and documentation standardsMaintain current knowledge of evolving labor laws and regulatory changes impacting a multi-state workforcePartner with Legal, Compliance and Contracts to mitigate employment-related risk exposureHRIS, Technology & Data Management Oversee HRIS strategy, system optimization, data integrity, and user adoptionPartner with IT to ensure secure, compliant, and integrated HR systemsLeverage technology to automate workflows, improve reporting accuracy, and enhance employee self-service capabilitiesLead implementation and optimization of AI-enabled HR tools (e.g., analytics dashboards, case management systems, workflow automation)Establish data governance practices and ensure workforce data accuracy and reporting integrityCompensation & Benefits Administration Oversee administration of compensation programs, salary structures, and market benchmarkingEnsure compliance with wage/hour regulations and Service Contract Act requirements where applicableManage benefits administration to ensure cost-effectiveness, vendor performance, and regulatory compliancePartner with Finance to support labor cost analysis and workforce budgetingHR Business Partner Leadership Lead and develop HRBPs to serve as strategic advisors to business leadersEnsure alignment between business objectives and HR executionStrengthen capability in workforce planning, performance management, employee relations and organizational designBuild consistency in leadership support across Lines of Business and People ManagersBudget & Operational Stewardship Support development and management of the HR operational budgetIdentify cost-saving opportunities through automation, vendor optimization, and process redesignImprove operational efficiency without compromising compliance or employee experienceQualificationsExcellent interpersonal and conflict resolution skills. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Proven supervisory and leadership skills. Proficient with Microsoft Office Suite and SharePoint. Thorough knowledge of employment-related laws and regulations.Strong employee relations expertise with demonstrated experience handling complex investigations and multi-state workforce issuesDeep knowledge of federal and state employment laws, particularly within a government contracting environmentStrong compliance orientation and risk management capabilityDemonstrated proficiency in HR technology, HRIS optimization, and workflow automationExperience leveraging HR analytics and data to inform decision-makingOperational leadership mindset with strong execution disciplineAbility to influence and advise leaders while maintaining appropriate objectivity and compliance standardsStrong written and verbal communication skillsProven supervisory and team leadership effectivenessBachelor's degree in Human Resources or related field. Master's degree (or equivalent) in HR, Business, Organizational Development, or related field preferredMinimum 10 years in diversified experience in Human Resources operational practices, benefits, employee relations, data management, leave management, on/off-boarding, and employment law (COBRA, HIPAA, FMLA, ADA, EEOC, FLSA, etc.)SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) certification preferredDemonstrated experience overseeing HRIS platforms and HR technology implementationsExperience managing HRBPs and operational HR teams in a geographically dispersed organizationMust be able to obtain an active SECRET security clearance. Must be a U.S. citizen.Must be able to come onsite in Arlington, Virginia 4 days a week.The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation :Ability to perform repetitive motions with the hands, wrists, and fingers.Ability to engage in and follow audible communications in emergency situations.Ability to sit for prolonged periods at a desk and working on a computer.The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $120,000.00 to $180,000.00 (annualized USD). The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies total compensation package for employees.