Service Administrator

Service Administrator – Traverse City, MI Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award‑winning team! Benefits Training Tuition assistance Employee stock purchase plan Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!) 401(k) with match Competitive wages Paid time off 10 paid holidays Responsibilities Provide support to the service manager. Obtain purchase order (PO) number from the customer if the customer's protocol is to give out PO's. Input technician job repair write ups located in our business system. This will be done daily on all jobs that are completed and in process. Prepare all work orders ready to close for the service manager to review once the job is completed. Have all work orders closed when job is completed. Responsible for all time entries and payroll for the shop and field technicians. All payroll must be approved by the service manager prior to submission. Periodically will call customer to provide updates or obtain additional information from them. Follow up with other inter-company departments on open issues. Incorporate Alta's Guiding Principles into daily activities. Performs other duties as assigned. Consistent, regular, and reliable attendance including being ready for work at the designated start time. Qualifications Previous billing and customer service experience is highly preferred. Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus. Possess excellent verbal and written communication skills. Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers. Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands / Work Environment Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell. Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds. Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles. Equal Opportunity Employer Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact View email address on click.appcast.io immediately! #J-18808-Ljbffr Alta Equipment Group