Senior Delivery Manager

Role Description

We are seeking a highly experienced Senior Delivery Manager to work across multiple product verticals and accelerate how quickly and reliably those teams turn ideas into launched, adopted value. As a member of the Product Operations team, you own how the work flows — from ideation through definition and development to launch and early adoption — and you are accountable for the delivery flow and value-creation speed of the areas you cover, end to end.

Your verticals are your primary focus, but as capacity and organizational needs allow, you will also lead or support broader departmental and cross-organizational initiatives that call for strong delivery management.

This is a senior, self-directed role. You will work on complex delivery problems where the causes are not obvious and the answer requires an in-depth read of many interacting variables — team structure, dependency topology, decision latency, technical constraints, and market timing.

You work in close partnership with Product and Engineering. You own the speed and reliability with which that value moves through the whole system — the commitments, the sequencing around build, risk and dependency management, and making delivery visible.

This is a hands-on, influence-driven role. You lead through facilitation, coaching, and trust — earning alignment across Product, Engineering, Design, Marketing, Sales, and Customer Success.

What you will do

• Own end-to-end delivery flow across your verticals.
• Map how work moves from discovery and definition through development to launch and early adoption.
• Run intake and definition readiness.
• Improve predictability.
• Manage dependencies and risk across areas.
• Partner closely with Engineering on execution.
• Set delivery practice, don’t just follow it.
• Coach better ways of working.
• Facilitate delivery cadence.
• Own launch readiness and the go-to-market last mile.
• Return capacity to PMs and engineering leads.
• Raise the bar around you.
• Make delivery health visible.
• Lead through influence.
• Take on broader initiatives.

Key Objectives

• A delivery system that is faster, more reliable, and easier for everyone to understand and trust.
• Cycle time trends down — the time from idea committed to value launched and adopted gets shorter.
• Predictability improves — your teams hit their commitments more reliably.
• Throughput grows — more validated value ships per period.
• Launches land on time and land well — release readiness keeps pace with build velocity.
• A healthier, more transparent way of working.
• Capacity returned — PMs and engineering leads get measurable time back.
• Shared visibility — everyone across the organization understands the status and value of the work.
• Adaptability — teams can re-prioritize and respond quickly to changing needs.
• Trust in the process — delivery practices feel lightweight and genuinely useful.
• Early, open risk-handling — blockers and dependencies surface early.
• Honest commitments — your teams operate with a realistic understanding of their capacity.
• Practice that outlasts you — the delivery standards you set get adopted beyond your teams.

Qualifications

• 6+ years running delivery for software or product teams.
• Experience owning delivery simultaneously across several teams or product lines.
• Experience mentoring or setting direction for other delivery practitioners.
• A demonstrated track record of making teams measurably faster or more predictable.
• Fluency in modern delivery practice (Agile, Lean, flow/Kanban).
• A systems thinker who sees the whole value stream.
• Comfort operating without precedent.
• Passion for leading teams that don’t report to you directly.
• Strong facilitation, coaching, prioritization, and diplomacy skills.
• Comfort managing dependencies and risk across multiple teams.
• Enough technical literacy to understand engineering trade-offs.
• Proven launch and go-to-market coordination.
• A bias toward removing process.
• Ability to adapt to a fast-paced and changing environment.

Preferred

• Bachelor’s degree in a relevant field or equivalent professional experience.
• Experience in B2B SaaS, and ideally Fintech, financial services, or another regulated-industry software environment.
• Proficiency with project and work-management tools (e.g., Jira).
• Experience standing up or materially reshaping a delivery-management function.

Benefits

• A fun, fast-paced work environment.
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws.
• 11 paid holidays.
• Community and social events to keep you connected and engaged.
• Mental Health Benefits.
• Medical, Dental and Vision insurance.
• Company-paid Group Life Insurance, Short- and Long-Term Disability.
• Flexible Spending Account & Health Savings Account.
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice.
• Pet Insurance.
• 401 (k) with company match with eligibility on Day 1 of employment.
• 2 Paid Volunteer Time Off Days.
• And much more!