System Administration Specialist

Job Summary:

The System Administration Specialist will utilize current systems to solve customer problems in real time to meet the needs of the business. Coordinate with partners/stakeholders to assist with onboarding new customers and ensuring they are utilizing the system to achieve desired results. Understand the customers needs respond to their feedback and actively engage with them to produce successful outcomes. Act as a system Subject Matter Expert being the first line of contact for user questions and set up.

This is a full-time onsite role in either our Urbandale IA or Austin TX office.

Lets talk job responsibilities:

• Act as the dedicated contact for new and existing users providing assistance troubleshooting and answering questions.
• Serve as the point of contact for setting up system access for new user accounts including rights permissions and groups.
• Provide support and responds to requests via phone and email. Performs remote troubleshooting and diagnostics.
• Configure basic system elements user data/access reporting and backlog.
• Coordinate with other teams for complex integrations or customizations.
• Create extract and configure requested reports metrics documents and data
• Identify and build additional efficiencies FAQs and procedures for users
• Determines the best solution based on the issue and details provided by users
• Identify and escalate complex issues appropriately.
• Other duties as assigned

Your experience and skills:

• Bachelors degree in Information Technology Computer Science or related field
• 0-2 years of experience in System Support Customer/User success Account Manager or similar roles
• Background in IT is preferred
• Ability to articulate technical solutions to various stakeholders
• Strong written and verbal communication skills
• Strong analytical and problemsolving abilities
• Passion for delivering an exceptional customer experience

About Integrity

Integrity is one of the nations leading independent distributors of life health and wealth insurance products. With a strong insurtech focus we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why Because we put our people first! At Integrity you can start a new career path at company youll love and well love you back. Were proud of the work we do and the culture weve built where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas Texas Integrity is committed to meeting Americans wherever they are in person over the phone or online. Integritys employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information visit .

Integrity LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity national origin disability veteran status or any other characteristic protected by federal state or local addition Integrity LLC will provide reasonable accommodations for qualified individuals with disabilities.

Required Experience:

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