Technical Support

Essential Duties and Responsibilities:

• Provides support to end-users on a variety of issues.
• Identifies, researches and resolves technical problems.
• Responds to telephone calls, e-mail and employee requests for technical

support.

• Performs software and application installation and upgrades.
• Documents, tracks and monitors problems to ensure resolution in a timely

manner.

• Administers end-user workstations and supports end-user activities.
• Sets up desktops, installs software, sets up printer connections, changes out

peripherals and cleans hardware. * Receives and routes tickets to more experienced Help Desk Administrators as required. * Performs other duties as assigned. Qualifications:

• Associates degree in related field
• 0-3+ years' experience
• Knowledge of information systems policies, procedures and terms
• Knowledge of hardware components and software applications
• Ability to read and understand technical documentation
• Skills to investigate information using several distinct sources in

situations where problems are limited and solutions are not readily apparent * Written and verbal communication skills to interpret information or formulate responses to internal customers based on general knowledge of products, programs or procedures

• Customer service and problem-solving skills
• Organizational skills including attention to detail, time management and

multi-tasking skills * Eager to learn and support new systems and applications Hourly Salary: $22.21 - $27.74