Commercial Lines Senior Account Manager (Bilingual)

Overview Department: Commercial Lines, Construction and Condo Location: Miami, FL (Hybrid) About Acrisure: A global fintech leader, Acrisure enables clients with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure emphasizes leadership, accountability, and collaboration to empower teams. Job Summary: Acrisure is seeking a bilingual (English/Spanish) Senior Account Manager to join the Florida team. The Senior Account Manager is the primary day-to-day contact for service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery. Responsibilities Develop marketing strategy for new and renewal business with Producer. Obtain underwriting information directly from clients. Advise clients on coverage changes and additions. Educate clients on policy coverages, changes, exclusions, and needs. Negotiate and secure quotes with Underwriters. Maintain knowledge of commercial lines coverage and rating rules. Understand carrier appetites and underwriting guidelines. Use carrier websites for quoting and policy changes. Prepare insurance summaries, schedules, quotes, and proposals. Complete applications and documentation. Bind coverage and confirm binder accuracy. Verify policy and endorsement information. Respond to client inquiries and report claims. Issue Certificates of Insurance and Auto ID Cards. Manage cancellations and ensure resolution. Invoice and pursue prompt payments. Maintain accurate electronic and client files. Support Producers and agency goals. Perform other duties as assigned. Requirements 5 years' experience in Commercial Lines with complex accounts. Bilingual (English/Spanish). Strong written and verbal communication skills. Team-oriented and customer service focused. High attention to detail and ability to perform repetitive tasks. Proficiency in Microsoft Word, Excel, and agency systems. Education and Experience Valid 2-20 Florida insurance license. Some college education preferred. Insurance designations preferred. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us At Acrisure, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from health and finances to family and future. Acrisure has pledged more than $22 million through partnerships with Corewell Health Helen DeVos Children’s Hospital, UPMC Children’s Hospital, and Blythedale Children’s Hospital. Employee Benefits Physical Wellness: Medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; paid sick time. Mental Wellness: Paid time off and holidays; Employee Assistance Program (EAP); Calm app subscription. Financial Wellness: 401(k) immediate vesting; HSA and FSA options; commuter benefits; employee discount programs. Family Care: Paid maternity and paternity leave (including for adoptive parents); legal plan options; pet insurance. Note: Benefits may vary by entity and location; eligibility and waiting periods may apply. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting View email address on click.appcast.io. Final candidates will be required to complete post-offer verification processes in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you. #J-18808-Ljbffr Acrisure