Financial and Advisor Specialist

Job Description

Job Description

We are looking for a Financial and Advisor Specialist to support students in New Gloucester, Maine through personalized guidance on academic planning, financial aid, and program options. This Long-term Contract position is ideal for someone who combines strong customer service skills with the ability to communicate clearly and build trust with students. The person in this role will serve as a reliable point of contact, helping individuals navigate important decisions related to enrollment, scheduling, and career-focused education paths.

Responsibilities:
• Guide students through course planning and scheduling to help them stay aligned with their academic goals.
• Respond to financial aid inquiries with clear explanations and accurate information about available support options.
• Discuss academic programs and potential career outcomes so students can make informed enrollment decisions.
• Provide attentive assistance over the phone and through other communication channels while delivering a positive student experience.
• Support advising operations by handling administrative tasks related to student records, account activity, and documentation.
• Assist with account setup and payment-related questions to ensure students receive timely and accurate support.
• Work closely with the advising team to address student needs and maintain consistent service standards.• Bachelor’s degree required.
• Previous experience in sales, customer service, or a student-facing support role.
• Ability to work on-site in New Gloucester, Maine.
• Knowledge of student financial aid processes or the ability to learn them quickly.
• Strong verbal and written communication skills with a detail-oriented phone manner.
• Organized approach to administrative work, including account-related and payment-related support.
• Comfortable assisting students with sensitive questions in a clear, courteous, and solutions-focused manner.