Outbound Customer Care / Lead Generation Specialist

Job Description

Job Description

About the Role Join the winning team at Window Depot of Youngstown! We are a growing, technology-driven home improvement leader specializing in premium windows, doors, baths, and siding.This role blends the organization of an Administrative Assistant with the high-energy drive of an outbound call specialist. You will act as the vital first point of contact for our customers, serving as a key spark to help them launch their next dream home improvement project. If you have a proactive spirit, high energy, and an interest in growing your career, we want to talk to you this weekPrimary ResponsibilitiesLead Generation: Place outbound calls to potential customers to spark interest in our top-tier home services.Scheduling Coordination: Set, confirm, and manage appointments for our design consultants and field sales team.Customer Support: Manage inbound calls, answer customer questions, and route them to appropriate departments.Data Integrity: Keep customer records perfectly detailed and updated inside our company CRM system.Sales Re-engagement: Reach out to previous "No Sale" customers to provide helpful follow-ups and re-engage them. Secondary ResponsibilitiesProvide administrative support to our Office Manager, general admin staff, and production teams.Support cross-functional logistics to keep customer projects moving smoothly from sale to installation.Maintain flexibility to assist with other operational and office management tasks as our business evolvesWhat We Are Looking ForCommunication: Exceptional verbal skills, a highly professional phone presence, and the ability to build rapport quickly.Drive & Energy: High-energy communicators who are detail-oriented and enjoy operating in a busy office environment.Ambition: Motivated individuals eager to learn facets of the business with clear paths to grow into future leadership roles.Experience: Prior experience in construction, remodeling, or home improvement is a plus, but not required-we will train the right candidateBenefits & CultureCompetitive base pay ($16.00 – $18.00/hr) plus rewarding performance-based bonuses.Paid Time Off (PTO) and retirement plan options.A collaborative, positive team focused on helping homeowners upgrade their spaces.Clear opportunities for professional development and career advancement Apply now for immediate consideration. We are reviewing resumes and scheduling interviews for this week!     Job Title: Call Center Representative / Lead Generation Specialist – Immediate Hire!Company: Window Depot of YoungstownLocation: Youngstown, OH (In person)Pay: $16.00 – $18.00 per hour (based on experience) + Performance BonusesJob Type: Full-time, Immediate Hire (Interviews happening this week!)