Digital Content Manager

The Role

As an Internal Communications Specialist within a Philanthropic Services organization, you will support the Product Delivery Technology team by translating complex business, product, and technology concepts into clear, concise, and compelling messages for a wide range of internal audiences. In this highly collaborative role, you will serve as a key connector between technology teams, product partners, and business stakeholders-ensuring shared understanding, alignment, and engagement around priorities, progress, and outcomes.

You are exceptionally skilled in storytelling and visual communication, using narrative techniques, frameworks, and visuals to explain complex topics in a way that resonates with both technical and non-technical audiences. Your work will help bring clarity to change, create connection to strategy, and reinforce purpose across a matrixed organization.

The Expertise and Skills You Bring

• Bachelor's degree in Communications, Journalism, Marketing, English, Design, or a related field, or equivalent professional experience.
• Ideally 2+ years' related work experience, in communications, storytelling, or content development, ideally supporting technology, product, or delivery teams.
• Exceptional written and verbal communication skills, with demonstrated ability to simplify complex topics without losing meaning or precision.
• Demonstrable experience creating visual content such as presentation decks, videos, graphics and detailed Journey maps to support messaging.
• Proficiency with PowerPoint and visual storytelling tools; familiarity with design principles and layout best practices.
• Expertise and fluency with the Adobe Creative Suite, especially video creation and motion design
• Experience working in highly matrixed, multi-functional environments with diverse team members and leadership levels and integrating with UXD for cross-collaboration.
• Self-directed, organized, and comfortable managing multiple priorities in a fast-paced, evolving environment.
• Detail-oriented with a commitment to accuracy, consistency, and quality.
• Demonstrated ability to adapt communication style based on audience needs and feedback.