Family Services Coordinator

Family Services Coordinator

Under the direction of the Executive Director of State and Federal Programs or designee, the Family Services Coordinator identifies, organizes, coordinates, and performs community outreach and services for homeless and foster youth students and families to ensure an integrated and coordinated program based on individual needs; serves as the primary liaison for service providers, community partners, shelters, District staff, and other stakeholders; oversees and promotes District-wide parent engagement by planning and implementing capacity building activities, workshops, and other services; manages the District's Parent Center and volunteer program; oversees assigned Community Liaisons; and is responsible for assigned state and federal program monitoring compliance and reporting.

This position description is intended to describe the general nature and level of work being performed by the employee assigned to the position. This description is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with the position. Incumbents may be required to perform any combination of these duties. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. Duties may include, but are not limited to the following:

1. Commits to honoring IUSD's Mission, Vision, Core Values, Commitments, and Indicators of Student Success.
2. Develops, plans, organizes, coordinates, promotes, and presents engaging capacity-building programs for families District-wide.
3. Communicates and meets with referred students and family members to obtain pertinent information about family circumstances (e.g., financial status, available transportation, housing, medical insurance, etc.); provides information on assistance available through the district, public or private agencies, and/or community services based upon their particular needs.
4. Establishes and maintains effective working relationships with students, parents, and community agencies; collects and disseminates information and materials pertaining to school programs and local services available to families by conducting a needs assessment, supplies resources and referrals to health, dental, mental health, housing services and other appropriate services.
5. Prepares and submits referrals to community agencies for student and family needs, such as those relating to clothing, counseling, welfare, housing, employment, vision, dental and medical care.
6. Compiles and submits required information to local and state agencies using computerized data systems; ensures accuracy and completeness of student files and updates according to current policy and requirements; prepares reports, lists, and correspondence in compliance with funding source requirements and state and federal timelines; prepares agendas, meeting minutes, handbooks, flyers, and other related documents for assigned programs.
7. Assists parents and families in completing district and/or agency assistance forms and applications for services and transportation to appointments, as appropriate.
8. Participates in professional development, various meetings, and maintains current knowledge and understanding of policies, regulations, and requirements of assigned programs including, but not limited to, services for unduplicated students and volunteer programs.
9. Trains, develops, and supervises assigned Community Liaisons to ensure compliance with state and federal requirements; supports their professional growth goals; and leads initiatives to increase parent engagement at the site.
10. Implements proven strategies to increase parent involvement in various workshops, meetings, advisory committees and other special events.
11. Establishes, organizes, and maintains confidential files and records on students and families receiving program or referral services and home visits.
12. Visits individuals in homes, schools, and shelters to maintain direct consistent contact with families.
13. Oversees, operates, and promotes the District's Parent Center and volunteer program.
14. Supervises, directs, evaluates, and holds accountable the performance and professionalism of assigned staff; interview and select employees and recommend transfers, reassignment, termination and disciplinary actions.
15. Demonstrates leadership and coordinates with other managers to ensure effective communication between all divisions and uniform application of family services and volunteer policies.
16. Performs related duties as assigned.

The requirements listed below are representative of the knowledge, skills, and abilities required to satisfactorily perform the essential duties and responsibilities.

• Correct English and designated foreign language use, including spelling, punctuation and grammar.
• Applicable laws, codes, regulations, policies and procedures
• District programs, requirements, objectives, policies, and procedures
• Community resources providing services related to the assigned programs
• Policies and objectives of assigned programs and activities
• Promotional techniques and training functions related to assigned services
• Record-keeping and report preparation techniques
• Issues impacting the local community, students, and their families
• Practical principles of intercultural relationships and communication techniques
• Interviewing and advisement techniques
• Modern office practices, procedures, and equipment
• Demonstrate advanced proficiency in Microsoft Office and Google Suite applications
• Apply technology for improvements in organizational efficiency and effectiveness
• Develop and maintain effective interpersonal relations using tact, patience, and courtesy
• Communicate effectively both orally and in writing in the English language
• Communicate effectively in the language of the community (bilingual)
• Conduct and assist with the development and implementation of in-services
• Research and provide a variety of technical information in the enhancement of program services
• Serve as a technical resource concerning assigned services and related strategies and functions
• Compile, assemble, maintain and disseminate a variety of resource and informational materials
• Assist in assuring adequate resources to meet program needs
• Participate in related training, data collection, funding compliance and program evaluation functions
• Prepare and deliver oral presentations
• Develop constructive solutions to problems
• Reassure parents and encourage them to participate in school activities
• Recruit and provide training to program volunteers as directed
• Handle stress and stressful situations in a calm, confident manner
• Learn about community services available and explain them to parents
• Understand school programs and policies
• Interpret, apply and explain rules, regulations, policies and procedures
• Prioritize workload and conflicting demands to meet schedules and timelines
• Work effectively in a demanding environment
• Understand and work within the scope of authority
• Respond to changing rules and regulations
• Operate a computer and assigned software
• Understand, be sensitive to and respect the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disabilities and sexual orientation of students, parents, teachers, administrators, and staff
• Work collaboratively in a team environment
• Maintain confidentiality of sensitive and privileged information
• Work cooperatively with students, parents, teachers, administrators and representatives of various community groups and agencies
• Maintain consistent, punctual and regular attendance

Education High school diploma or equivalent is required. A bachelor's degree from a four-year college or university with a major in public relations, counseling, sociology, psychology, or related field is highly preferred. Experience Strong background in community services with five (5) or more years of increasingly responsible experience directly related to administering social services to families, community outreach, or parent involvement. Experience working in a Local Education Agency (LEA) is highly desirable. Supervisory experience in a Local Education Agency (LEA) is preferred. Licenses and/or Certificates A valid California driver's license and vehicle insurability is required. The availability of private transportation or the ability to provide transportation between sites and other community locations is required.

Inglewood Unified School District offers a comprehensive benefits package including three Medical HMOs (Anthem Blue Cross), Dental, Vision, and $50K Basic Life/AD&D benefits at no cost to eligible full-time employees, which are fully funded by the District. Employee cost sharing applies to our Kaiser HMOs and Anthem Blue Cross PPOs. We also offer a variety of voluntary benefits options including income protection plans to eligible employees.

• 3 Anthem Blue Cross Plans - District pays 100% of premium costs including dependent coverage
• 3 Kaiser Plans
• 2 Anthem Blue Cross PPO
• Delta Dental - 100% District Paid
• Vision - 100% District Paid
• Anthem Group Life - 100% District Paid for $50K Employee Coverage
• Voluntary Benefits - Income Protection Plans
• CalPERS Retirement Contributions
• Voluntary Retirement Plans
• Professional Growth Program