Support Coordinator - Healthcare - Remote

Description

As a Interim Support Coordinator your primary function is to provide unparalleled customer service to patients, caregivers, and providers as a dedicated contact by coordinating resources, exchanging information and ensuring appropriate delivery of services. This is done through inbound phone support to patients, caregivers, and providers. You will also support Patient Care Coordinators and Reimbursement Specialists, by facilitating a collaborative process that gauges, coordinates, and helps facilitate a patient’s journey utilizing services offered through the Patient Support Program on behalf of a manufacturer. Key Responsibilities: • Serve as primary inbound phone support for the Care Coordinator and Reimbursement Case Manager • Provides unparalleled customer service while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and is committed to the appropriate use of program resources • Serve as an advocate to patients regarding program eligibility requirements, enrollment, reimbursement process, affordability support and general access for prescribed therapy • Backs up contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient • Partner with the prescriber and patient to remove all non-clinical barriers to patient access to prescribed therapy • Ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD) • May act as a liaison to client contacts (e.g., regional contact for sales representatives,) Program Management, Healthcare Providers, and Manufacturer • Maintains records in accordance with applicable standards and regulations to the programs/promotions • Establish relationships, develop trust, and maintain rapport with patients and healthcare providers • Follow program guidelines, SOPs, Call Guides, and other program materials • Escalate complex cases according to program policy and procedures • As a program’s “eyes and ears”, works with the Program Manager, and Client on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction and program effectiveness • Improve patient outcomes through advocacy, communication, education and facilitation of services • Understand health and disease states of patients of the programs/promotions • Maintains a high level of ethical conduct regarding confidentiality and privacy • Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events) – (specific to program/client requirements) • Utilize Valeris’ values as the driving force behind the team’s success • On time adherence to training deadlines for all corporate policies and procedures • Ensure all SOPs are followed with consistency • Perform additional tasks or projects as assigned Qualifications: • Associate or Bachelor’s degree preferred; or a minimum of 2 years of customer service experience with progressive levels of responsibility within a service driven environment • Ability to communicate effectively both orally and in writing • Advanced knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related experience • Excellent problem-solving and decision-making skills required • Strong organizations skills, which include attention to detail and committed follow-through in communication with patients, providers and internal stakeholders • Willing to work in a dynamic, fast paced environment and have the ability to multi-task • Empathetic listening skills in order to interact effectively with patients and providers • Strong Call Management Skills including de-escalation and soft skills • Punctual, reliable with strong attendance record • Strong interpersonal skills, ability to work both independently and as part of a team • Proficient with Microsoft products

Skills

call center, patient service, crm, benefit verification

Top Skills Details

call center,patient service,crm

Additional Skills & Qualifications

Technology must haves: Customer Relationship Management (CRM) software Multi-line telephone Multi-system computer experience (examples; double monitors, use of multiple applications at the same time) Matching your candidate to the culture: Culture of excellence – productivity focused and drive for development/growth within role. Give and/or receive feedback to and/or from peers and/or leaders. Team success – partner with peers for successful completion of team requirements. Adaptable to change. Experience: ☐ Previous HUB or Patient Services experience ☒ Contact Center Experience ☒ Pharmaceutical Benefit Processes experience ☒ =< 1-year experience ☐ =< 2-year experience ☐ > 2-year experience ☒ Medical Benefit Processes experience ☒ =< 1-year experience ☐ =< 2-year experience ☐ > 2-year experience Telephony and/or email communications with a ☒ Patient ☒ Physician’s office ☒ Specialty Pharmacy ☐ Pharmacist ☐ Pharmaceutical Field Sales Liaison ☐ Pharmaceutical Field Reimbursement Representative

Experience Level

Intermediate Level

This is a Contract position based out of Morrisville, NC.

The pay range for this position is $24.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.