Project Manager

Canyon Point Project ManagerAs a Canyon Point Project Manager, you will oversee project delivery to ensure clients receive a consistent, high-quality experience. Working remotely, you will manage all aspects of assigned projects, including planning, coordination, execution, and communication. You will provide direction to Canyon Point staff involved in project delivery and coordinate with third-party contractors to ensure projects are completed successfully and meet client expectations.Location: Hybrid – 2 days per week in one of our Rockville MD, Boston MA, or Philadelphia PA offices.Scheduled Weekly Hours: 40 (Full-Time)Travel Required: Less than 5%ResponsibilitiesThis position has the following responsibilities.Participate in project scoping including task effort assessment and specifications for the project's needed equipment.Formulate project parameters and assign responsibilities to the appropriate project team member.Manage portfolio of active projects including scheduling, coordinating, and monitoring of projectsEnsure timely communications and updates are provided to all relevant partiesActively lead and participate in project meetings (internal and client facing) to ensure that all information is communicated effectively with respect to the project.Collaborate with Canyon Point support team(s) to ensure that project changes are reflected in ongoing support documentation and current client environment documentation.Work with technical managers to identify and resolve persistent and lingering issues.Ensure project documents are complete, current, and stored appropriately.Effectively apply Canyon Point project methodology and ensure compliance with the applicable codes, practices, policies, performance standards, and specifications.Monitor report and action on Key Performance Indicators for Project Services performance, both at a team and an individual level.Manage project delivery performance according to metrics, derive actions and plans based on analysis, provide upstream reporting and analysis on Project Services performance and qualityPerforms miscellaneous job-related duties as assigned.Reporting RelationshipReports to: VP of OperationsThis role has no direct reportsAttributesTo be successful in this position employee will have the following attributesLeader without authority. You direct project teams you do not manage. You earn commitment through clarity, credibility, and follow-through rather than reporting lines, and you know when to escalate and how to do it without damaging the relationship.Attention to detail. You pay meticulous attention to detail; you always spot the typo, the grammatical mistake, the error in the database, or the incorrect calculation in excel.You have the ability to look through data and information to draw conclusions and infer outcomes beyond the surface level. Identifying patterns, trends and correlations in data to assist in decision makingProblem Solver. You use your skills and knowledge to solve the problem, not just the symptoms, looking to ensure that it is always fixed the first time.Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.Skills, Qualifications and ExperienceSkillsMandatoryStrong knowledge of customer service practices and proceduresWorking knowledge and experience in delivering projects.Strong interpersonal and communication skills, able to translate technical issues to non-technical people, in written, verbal, and non-verbal communicationsStrong troubleshooting, problem solving and diagnostic skillsStrong organizational skills, ability to manage multiple deliveries within required deadlinesDemonstrated experience with managing IT and technology projectsDesirableDemonstrated IT technical experience in a variety of IT disciplines in a project delivery capacity (e.g., Microsoft Windows Desktop and Server Operating systems, Microsoft Azure, Hypervisor technologies (Hyper-V, VMware), Microsoft 365)QualificationsMandatoryBachelor's Degree or HigherDesirableProject Management Professional (PMP)ITIL v4 Foundations CertificationExperienceMandatory3+ years experience in providing IT Project Delivery in a project management capacity3+ years of IT Managed Service Provider (MSP) Experience (preferable in project related role)Experience working cooperatively in a remote environment with other support groups via phone calls, email, and messaging chat tools.