Field Implementation Consultant (m/w/d)
Lightspeed
Ruhrgebiet | Hybrid & regelmäßige Kundeneinsätze vor Ort Hi! Schön, dass du hier bist. Du bist offen für eine neue Herausforderung oder möchtest den Markt sondieren? Dann könnte das genau die richtige Gelegenheit für dich sein. Für unser wachsendes Team suchen wir eine serviceorientierte Persönlichkeit im Ruhrgebiet, die unsere Kunden bei der Einführung und Nutzung unserer Point-of-Sale- und SaaS-Lösungen begleitet. Unser Fokus liegt auf der Hospitality-Branche - darunter Restaurants, Hotels, Bars und weitere Gastronomiekonzepte. In dieser Rolle arbeitest du eng mit Mid-Market Kunden zusammen, steuerst spannende Implementierungsprojekte und sorgst mit technischem Know-how und exzellentem Service für ein herausragendes Kundenerlebnis. Dabei übernimmst du viel Eigenverantwortung und repräsentierst unser Unternehmen direkt beim Kunden vor Ort. Wir freuen uns auf Menschen, die mitdenken, Verantwortung übernehmen und Ideen einbringen, wie wir unsere Prozesse und Customer Experience kontinuierlich verbessern können. Deine Aufgaben Planung und Durchführung von Implementierungen sowie Support direkt beim Kunden vor Ort Leitung von Einzel- und Gruppenschulungen, in denen du Kunden spezifische Produktfunktionen vermittelst und deinen Ansatz flexibel an individuelle Workflows anpasst. Sicherstellung einer hohen Kundenzufriedenheit während der gesamten Post-Sales-Phase, einschließlich Onboarding, Follow-ups und der Übergabe an die Support-TeamsBegleitung von Kunden bei Setups, Integrationen und Go-Live-Prozessen Erstellung und Verwaltung von Dokumentationen im Zusammenhang mit Onboarding-Prozessen und Produktschulungen Kontinuierliche Weiterentwicklung deines Fachwissens über die Kernprodukte und Add-ons von Lightspeed Enger Austausch mit Implementation Specialists, Koordinatoren und anderen internen Teams, um einen reibungslosen und termingerechten Start für die Kunden zu gewährleisten Repräsentation unseres Unternehmens gegenüber Neu- und Bestandskunden Das bringst du mit Erfahrung in Positionen mit direktem Kundenkontakt (idealerweise im B2B- oder B2C-Umfeld) Begeisterung für Technologie und digitale Lösungen Selbstständige, strukturierte und proaktive Arbeitsweise Hohe Kunden- und Serviceorientierung Bereitschaft zu regelmäßigen Reisen innerhalb deiner Region Sehr gute mündliche und schriftliche Kommunikationsfähigkeiten in Deutsch und Englisch Hohes Qualitätsbewusstsein und Blick fürs Detail Grundkenntnisse im Bereich Netzwerke / IT-Infrastruktur Erfahrung in der Hospitality-, Gastronomie- oder Hotelbranche Erfahrung im technischen Support, Field Service, Implementierungsmanagement oder Hardware-/POS-Umfeld Erfahrung im Projektmanagement größerer Rollouts oder Implementierungsprojekte Was wir dir bieten Bei uns arbeitest du in einem internationalen SaaS-Umfeld mit viel Gestaltungsspielraum, modernen Tools und echten Entwicklungsmöglichkeiten. Freu dich auf: Flexible Arbeitsbedingungen mit hoher Eigenverantwortung Spannende Karriereperspektiven in einem wachsenden Tech-Unternehmen Aktienbeteiligung: Nimm am Lightspeed Stock Option Program teil 400 € Health & Wellness Budget: Für deine physische und mentale Gesundheit Impact-orientiertes Umfeld: Kleines, agiles Team mit globaler Vision Ein Firmenwagen inkl. Tankkarte #J-18808-Ljbffr Lightspeed
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€65k per year
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