Vehicle Services Supervisor

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The Spirit of the Position:

As a Vehicle Services Supervisor you will oversees traffic agents duties are performed as expected. You will also facilitate periodic coaching and training. The Vehicle Services Supervisor will perform the same tasks as the agents, they will also perform other various daily parking tasks. The Vehicle Services Supervisor will communicate with appropriate authorities that may additionally assist customers.

Compensation: $18.29-$24.00/hour; non-tipped

Schedule: Overnight shift - 10pm-6:30am Thursday night through Monday night. Tuesday night and Wednesday night off.

Principal Job Duties:

• Supervise immediate staff to perform meet expectations and complete daily tasks as expected
• Assist in scheduling staff and activities and coordinate training
• Identify areas of opportunity and provide coaching and training for staff development
• Evaluate and document employee behavior, performance and progress.
• Promote and ensure first-class customer service is being provided
• Confirm staff reporting is complete and accurate
• Lead, direct, and develop a team of employees to ensure adherence, compliance and review of policies and procedures
• Oversee staff follow rules and policies as expected and report activities.
• Provide customer vehicles services, Dead battery jump start, lock out service, flat tire inflations
• Equipment and area inspections
• Assist with opening and closing parking lots
• Repair / Replace gate arms
• Parking availability counts
• Capacity counts
• Additional related duties as assigned

Skills & Requirements:

• Must have a safe driving record and Pass MVR driving record check
• Experience supervising a team and meeting expectations
• Unwavering reliability/punctuality
• Must be able to deliver excellent customer service.
• Possess basic knowledge of automotive mechanic (I.E. Battery anatomy and tire inflation ability)
• Ability to identify areas of improvement and implement collaborative changes
• Ability to be approachable and facilitate coaching conversations with employees
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Willingness to work flexible hours, including weekends and holidays
• Ability to work independently with minimal supervision
• Able to understand and follow guidelines and procedures
• Possess problem solving skills
• Demonstrates a sense of urgency and timeliness.
• Must be able to clear and maintain airport badging requirements.
• Must meet required speaking and listening skills assessment level

Education:

• High School Diploma or equivalent
• English language ability of IRL 3 in speaking and listening required.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time (95-100% of shift)
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Benefits:

• Team Atmosphere
• Growth Opportunities
• Pay Activ - On-demand access to earned wages; get up to 50% of your earned wages immediately!
• Paid training: No experience? We have you covered!
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.
• Employee Assistance Program (EAP) you and eligible household members have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Full-Time Benefits:

• 401k
• Medical, Dental, Vision
• Paid time off
• Short Term & Long-Term Disability
• • After six months of employment, working at least 25 hours, on average, per week - part-time employees are eligible for full-time benefits.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.