Help Desk / Field Support Technician

CyberLinx Solutions LLC

Job Description

CyberLinx Solutions is seeking a customer-focused Help Desk / Field Support Technician to provide first level technical support and onsite assistance for end users. This role is responsible for troubleshooting hardware, software, and connectivity issues, supporting desktop environments, and ensuring timely resolution of service requests.

The ideal candidate is dependable, service oriented, and comfortable working both remotely and onsite at user or branch locations.

Key Responsibilities

Provide Tier 1 support for desktops, laptops, mobile devices, and peripherals
Install, configure, and troubleshoot systems running Microsoft Windows
Support email and collaboration platforms such as Microsoft 365
Troubleshoot basic networking issues (Wi-Fi, VPN, DNS, DHCP, printers)
Perform hardware deployments, workstation setups, and imaging
Document incidents and resolutions in the ticketing system
Escalate complex issues to Tier 2 or Tier 3 teams as needed
Provide onsite field support when required

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Vacancy posted 3 days ago

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