IT Service Desk Lead: SLA Champion & Team Trainer
Ista Express Service GmbH
The Chronicle of Higher Education, Inc. in Bowie, MD is seeking an IT Service Desk Lead to supervise ticketing, ensure SLA adherence, and mentor staff. This contingent II position supports IT operations, trains new staff, and improves processes in a fast-paced university-type environment. Ideal candidates bring 3+ years in a help desk, strong communication, ITIL familiarity, and experience with Office365, Teams, Zoom, and Blackboard. #J-18808-Ljbffr Ista Express Service GmbH
Vacancy posted 3 days ago
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