Assistant Branch Manager

Job Description

Job Description

In order to continually provide our members with the highest level of service, Affinity FCU is seeking an experienced, results oriented and service focused Assistant Branch Manager to join our team of professionals at our branch location in Madison , NJ.

Assistant Branch Managers are leaders who build and maintain positive relationships and are committed to excellence through attention to detail and accuracy. They respect differences within their teams and promote a collaborative team atmosphere while delivering superior sales and service to our members. The Assistant Branch Manager will work closely with the Branch Manager to help mentor and coach team members to promote individual growth.

The Assistant Branch Manager is versatile, highly proficient and able to perform in multiple roles and capacities as business needs warrant. Provides expert knowledge, quality, and expedited service to all members and representatives handling more of the complex issues that arise. Works collaboratively with managers and assists with coaching & mentoring by providing training, support and guidance to their designated team.

The starting pay range for a new hire in this role is $70-$75k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Motivate employees and create a team atmosphere.
• Acts as the “in charge” person in the absence of Branch Manager including closing and opening the of the Branch.
• Handle supervisory level interactions which include difficult/irate members and extremely complex issues independently.
• Identify and make recommendations to improve operational efficiency that enhance the member experience.
• Demonstrate continuous effort to improve operations by working cooperatively and jointly with other departments to provide quality and seamless member experience. 
• Will lead by example in all aspects of sales and member experience.
• Perform with consistent accuracy, thoroughness and effectiveness.
• Meet branch and individual sales goals.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Assist members with inquiries and solve problems in a professional and courteous manner answering member requests within 24 hours.
• Attend ongoing training and seminars as appropriate.
• Ability to collaborate and work as a team.
• Able to assist members with all aspects of new account processing including savings, lending, and transactional accounts.
• Expected to conduct in depth needs assessments at an expert level to uncover member needs and recommend appropriate products and services to enhance their financial well-being that meet the standards of the credit union’s guiding principles.
• Follows-up with members to ensure satisfaction with products and services and to inquire about status of future member needs by following the onboarding process.
• Identify the development needs of staff members in partnership with the Branch Manager; provide coaching and training to help staff members improve their knowledge, skills, and job proficiency.
• Recommends, processes, and finalizes consumer loan applications along with ancillary products and services. 
• Able to utilize 1Source at a high level, understands 1Source expectations and is able to coach and track individual employee’s progress.
• Is expected to assist the Branch Manager with projects and coaching as requested
• Other duties as assigned.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• A minimum of 3 years of sales/service experience at a financial institution is required.
• Management/supervisory experience is required.  

MINIMUM QUALIFICATIONS  

• May be required to work extended hours, including weekends.
• Excellent interpersonal and communication skills.
• Excellent organizational and follow-up skills.
• Strong supervisory/leadership skills.
• Demonstrated record of effective sales/service behaviors.
• Ability to communicate effectively and professionally with others . 

• This position requires SAFE registration at the time of employment. Affinity will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site ( ) provides the MU4R questions and registration required for employment in this position.
• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Affinity policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.

Affinity strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees receive a highly competitive and multi-faceted Total Rewards package including competitive pay, target incentive, full medical/dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off. As an Affinity employee you are eligible for discounts on our products and services, earn paid time off for volunteering and much more. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Tuition Assistance Program.

 

Affinity Federal Credit Union is an Equal Opportunity Employer.

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability or sexual orientation. 

Explore career opportunities with Affinity and belong to something better.

Please scroll down and read the Applicant Statement in its entirety.

Applicant Statement
I promise that all information I have supplied in this application and any other form, oral or written, is true and accurate, and I agree that any misstated, misleading, omitted, or false information will result in rejection of this application form, refusal to hire, withdrawal of an offer of employment, or immediate discharge without recourse, whenever and however discovered.

I understand and agree that Affinity Federal Credit Union, any agent acting on its behalf, as well as any other person responding to a reference request pursuant to this application, can and will seek and/or disclose any and all information about me which said corporation, agent, or person may have. I specifically authorize said disclosure and agree to hold all such corporations, agents, or persons harmless.

I understand and agree to the fact that Affinity Federal Credit Union maintains a drug-free workplace and that I will be required to undergo a drug urine screening check . I understand and agree to the fact that Affinity will also conduct a criminal history background  and credit report check . I understand and agree that said pre-employment checks are designed to ascertain my suitability for employment. I specifically authorize said disclosure of this confidential information and agree to hold Affinity Federal Credit Union, its agents, managers, officers, and employees harmless from any and all liability in connection with the pre-employment screening/testing. Additionally, I agree to comply with all request for additional testing of any type and at anytime during my employment at Affinity Federal Credit Union.

I understand that all employment offers are made contingent upon satisfactory proof of legal authorization to work in the United States according to the law. I understand that failure to provide satisfactory proof of identity and authorization to work in the United States will disqualify me from employment.

If hired, I agree to abide by the terms and conditions of all Affinity Federal Credit Union policies and procedures. I understand I will not be employed, or my employment will be terminated, if I am or have been convicted of a criminal offense involving dishonesty, breach of trust or money laundering, or if I admit, plead guilty or nolo contender, or have to such an offense or if I agree or have agreed to enter into a pretrial diversion or similar program in connection with a prosecution such an offense.

I understand and agree that my employment will be at will and that I or Affinity Federal Credit Union may terminate this employment relationship at any time, with or without notice, for any or no reason, without recourse by either of us. I also understand that oral representations to the contrary do not change the fact that both the Company and I maintain free to end the work relationship for any or no reason. I further understand that any changes in this employment relationship must be made in writing.

I acknowledge that at anytime during my employment with Affinity Federal Credit Union, the hours and/or days that I am expected to work may be changed to accommodate the needs of the business. In addition, I am also expected to work at various Affinity Federal Credit Union locations.

I acknowledge that I have been advised that Affinity Federal Credit Union is an Equal Opportunity Employer and that Affinity Federal Credit Union administers its employment policies in a nondiscriminatory manner. I specifically authorize Affinity Federal Credit Union to investigate my background, including any and all references, and prior employers, consistent with the position for which I am applying, and release and hold Affinity Federal Credit Union harmless for any and all liabilities arising out of its investigation of my application for employment. I authorize the Company, in its sole discretion, to supply my employment record to any prospective employer, government agency, or other party with an interest that the company deems appropriate.

I understand that this application is not a contract of employment.

If you agree to this disclaimer, you authorize the Company to process the application in accordance with the Company’s established hiring practices.

By completing this online application for employment opportunities at Affinity Federal Credit Union, I acknowledge reading, understanding and agreement of the Applicant Statement.