Business Office Associate

Business Office Associate

Job Summary Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Years of Experience: 6 months in a related field involving administrative support and customer service activities

Substitutable Education & Experience: Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program

Required Certifications/Licensure: None.

Required Training: None.

Essential Functions

Maintains positive attitude. Has contact by phone, correspondence or in person meetings with persons in other departments or outside the practice. Tact is required in all communication and the employee is responsible for harmonious relationships. Demonstrates the following:

• Appropriate communication of information to all ages.
• Infant - birth to 1 year
• Child - 1 year through 12 years
• Adolescent - 13 years through 17 years
• Adult - 18 years through 65 years
• Geriatric - over 65 years
• Responsiveness to all patients and office staff requests.
• Performance of duties assigned by authorized personnel or as required in an emergency, i.e., fire or disaster.
• Provides/Performs Communication
• Telephone (Answer, Transfer) Orders/Messages - Accurate and timely relay of information
• Scheduling Referrals Appointments Ancillaries Surgeries Hospital Admissions Medical Records
• Documentation Forms - Chart structure Electronic chart maintenance Image files Faxing Copying Mail - In and Out
• Office Operations
• Enter/Verify/Correct patient demographics and insurance information
• Obtain necessary signatures and consents as appropriate
• Post charges/payments Collect payment for office visits Daily updates Deposits Maintain cash drawer Screening and collecting unpaid balances Financial counseling when needed Work accounts receivable Precertification/Authorization Operation of and responsibility for equipment (including, but not limited to, routine maintenance, ordering of supplies, log sheets and cleaning) General Office Equipment, i.e., fax machine, copier, etc.
• Duties & Responsibilities
• In-service/Education a. Department Orientation b. Annual Training Clerical log sheets/audits Samples Equipment Other Coding E&M/basic visits Office procedures/complex visits Surgeries Hospital Services Correspondence Statistical reports Accounts payable Payroll Chaperone Provides support and guidance for clerical policies and procedures All other duties as assigned