Dental Receptionist

Job Description Job Description Company Description
Ramos Dental Care is a premier general dentistry practice in Jacksonville, FL, dedicated to delivering exceptional clinical care and outstanding patient experiences. We pride ourselves on fostering a welcoming, professional environment where both our patients and our staff can thrive. By combining innovative dental solutions with a personalized, community-focused approach, we build lasting relationships that go beyond the dental chair. Join our team and help us set the standard for patient-centered care in Jacksonville.
Role Description
The Front Desk Manager oversees all daily administrative operations at our Jacksonville office. This is a full-time, on-site leadership role. As the first point of contact, you will ensure a seamless patient journey from check-in to check-out. Because we serve a diverse community, this role requires a bilingual professional (English/Spanish) to effectively communicate with and support all of our patients.
Key responsibilities include managing front-of-house operations, optimizing the appointment schedule, and maintaining precise patient records. You will also lead the insurance and billing lifecycle—ensuring all insurance is verified, claims are submitted promptly, and outstanding pending claims are followed up on diligently.
Qualifications
Bilingual Requirement: Must be fluent in both English and Spanish (verbal and written) to assist our diverse patient base.

Customer Experience Excellence: Proven ability to manage patient satisfaction and de-escalate concerns with a professional, empathetic touch.

Administrative Proficiency: Expert-level receptionist skills, including multi-line phone management and front-desk flow optimization.

Communication: Strong interpersonal skills to act as the liaison between patients, clinical staff, and insurance providers.

Insurance & Billing: Experience verifying coverage, submitting dental claims, and following up on outstanding accounts receivable.

Scheduling & Logistics: Proficiency in managing complex dental schedules to maximize office productivity.

Detail-Oriented: Exceptional organizational skills for maintaining HIPAA-compliant records and accurate billing.

Education: High school diploma required; experience in a dental or healthcare setting is highly preferred.

Company Description Ramos Dental Care is a trusted general dentistry practice located in Jacksonville, Florida. We are dedicated to providing our community with comprehensive oral health solutions, ranging from routine preventative cleanings to restorative and cosmetic procedures.

Our office prides itself on creating a welcoming, stress-free environment for every patient who walks through our doors. As a key member of our Customer Experience team, you will join a professional and patient-centered staff focused on delivering exceptional service, managing patient relationships with care, and ensuring the smooth operation of a thriving local clinic. We value reliability, clear communication, and a passion for helping others achieve their best smiles. Company Description Ramos Dental Care is a trusted general dentistry practice located in Jacksonville, Florida. We are dedicated to providing our community with comprehensive oral health solutions, ranging from routine preventative cleanings to restorative and cosmetic procedures.\r\n\r\nOur office prides itself on creating a welcoming, stress-free environment for every patient who walks through our doors. As a key member of our Customer Experience team, you will join a professional and patient-centered staff focused on delivering exceptional service, managing patient relationships with care, and ensuring the smooth operation of a thriving local clinic. We value reliability, clear communication, and a passion for helping others achieve their best smiles.