Strategic Account Manager (Defense)

Job Description

Job Description

Supporting the Vice-President Global Defense, the Strategic Account Manager will participate in the management of operations and client relationships with a large and strategic defense customer. This role will also involve liaising between customers and cross-function internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

RESPONSIBILITIES

- Collaborate with the operations team to ensure efficient and effective coordination of operational changes, as well as minimize impact on business processes.

- Ensure the timely and successful deliver of solutions according to customer needs and objectives.

- Counsel operations team on meeting the SLA commitments and development of intake proposals, as well as assist in operational planning against budgeted commitments.

- Work with operational leaders across the USA, UK & Canada.

- Work with operations team to forecast future skill needs to acquire and develop a workforce with the appropriate mix of business knowledge, technical skills, and competencies.

- Provider leadership, coaching, and direction as it pertains to policies and procedures.

- Manage the content of the Monthly and Quarterly Business Reviews working with internal partners to ensure professional quality documents are deliver to the client.

- Build and maintain relationships with the client to develop a clear understanding of the business' needs, ensuring cost-effective delivery of services.

- Be an advocate of the client balancing the current and future needs of the client and contractual commitments of the company.

- Achieve objectives through collaboration and influencing rather than directives.

- Travel to sites in Canada, US, and UK as required.

SKILLS & Experience

- 5-8 years' Client/Vendor Relationship Management experience with strong negotiating skills

- 3-5 years' experience in manufacturing supply chain environment

- Experience applying conflict resolution techniques to prevent and mitigate issues.

- Experience working effectively and collaboratively with employees at all levels/areas of the organization.

- Strong business acumen and knowledge of business concepts, including strategy development and financial analysis.

- Strong MS Office skills.

- Experience working with ERP and WMS systems and with projects involving system integration.

- Strong analytical and problem-solving skills.

- You align team members through clear articulation of direction and expectations.

- You deliver on accountabilities through a reasonable appropriation of time and resources.

- You apply critical thinking an analytical skills when problem solving.

- You utilize tools and processes effectively to support people and business operations.

- You can build professional business cases and present them to gain support and approval from internal and external stakeholders.

- Must be US Passport holder with the ability to maintain security clearance

- Prior military service preferred.

EDUCATION

- Bachelor's Degree in a related field

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Comprehensive benefits including medical, dental and vision
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A 401(k) plan with company match
• Company team wear allowance
• Company sponsored social events
• Community volunteering