Computer Support Specialist

Job Description

Job Description

JOB-20902 Computer Support Specialists-2026-13

1. Minimum Candidate Qualifications:

The candidate must have a minimum of:

a. Proof of eligibility to work in NYS.

b. 3 years of experience using Jira for test management or bug tracking.

c. 5 years of experience performing Unit, integration, UAT, regression, and system testing.

d. 2 years of experience performing QA testing on Agile projects.

e. 5 years of experience writing test scripts.

2. Job Description and Required Services:

The PMO is seeking to hire a Computer Support Specialist from the Admin Services Contract to perform Quality Assurance testing. This employee will be responsible for the following:

• Developing test plans

• Writing detailed test cases based on project requirements

• Perform manual testing of DFS applications

• Identify and document bugs in DFS’ Jira environment

• Validate fixes by retesting identified bugs

• Designing and executing manual and automated test plans for new features and releases.

• Building and maintaining a regression test suite to catch issues before they reach production.

• Performing exploratory testing to catch edge cases automated tests may miss.

• Partnering with engineers early in the development process to define acceptance criteria and testable requirements.

• Tracking, prioritizing, and reporting on defects to ensure timely resolution.

• Establishing QA metrics (defect escape rate, test coverage, time-to-detect) to measure quality improvements over time.

In addition, the candidate must possess the following skills/abilities:

• Excellent communication skills

• Ability to pay attention to detail

3. Submission Requirements:

Candidates that meet the mandatory minimum qualifications and are interested in this position must submit the following:

a. Test Script created by candidate

b. Resume

Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.

Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.

We are dedicated to recruiting candidates who consistently exceed our customers’ expectations.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.

Company Description

Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations.\r\n\r\nWe provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.