Follow-up Associate II

Position Overview The Registration Complete Insurance Verification Associate minimizes financial risk for hospitals and patients by accurately verifying insurance coverage, eligibility, authorization requirements, and plan limitations. The role ensures correct insurance information is documented on patient accounts, determines network status, and identifies resources for patients facing financial challenges. The associate collaborates with clinical teams to gather and submit necessary documentation, notifies payers of admissions, and obtains required authorizations. Performance is measured through weekly productivity scorecards and quality audits. Responsibilities Initiates contact with insurance companies (phone, fax, or web portals) to verify benefits, eligibility, and authorization requirements. Submits and follows up on pre-certification, authorization, and retro-authorization requests until determination is received. Obtains and provides clinical information by collaborating with care management teams or accessing patient medical records. Completes detailed electronic documentation to ensure accurate benefit verification and clean claim processing. Identifies and corrects inaccurate insurance plan codes within the hospital system. Maintains HIPAA compliance and documents all actions clearly while communicating professionally with patients, team members, and stakeholders. Other assigned duties and tasks. Preferred Qualifications At least one (1) year of similar experience (patient-facing, Registration Complete). Excellent customer service skills exhibiting good oral and written communication skills. Ability to work with peers in a team effort and cross-functionally. Must be able to communicate effectively and professionally to our patients and physician offices. Pay Range The base pay range for this US-based position is $17.50–$25.04 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. Benefits Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve worldwide. We go beyond expectations, driving customer success and improving patient care while giving back to the community and taking care of our team—including a competitive benefits package. EEO Statement R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices—including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination—shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state, or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. #J-18808-Ljbffr R1 RCM