Call Center Representative

Keyes Service Center of Van Nuys

Located at Keyes Lexus Van Nuys

Hiring: Call Center Representative

Pay: Hourly base pay and performance bonuses and weekly/monthly incentive opportunities. We will discuss the hourly rate during the interview, and it depends on experience.

Schedule: Full-Time | Available shifts: 7:00 AM4:00 PM, 8:00 AM5:00 PM, or 9:00 AM6:00 PM

Why Join Our Team?

• Paid training to help you learn our processes.
• Opportunity to grow your career within the automotive industry.
• Be part of a growing Service BDC team supporting 12+ dealerships throughout the Van Nuys, Oxnard, and Downtown Los Angeles markets.
• No cold calling!

What You'll Do

• Answer incoming customer calls and assist with service-related needs.
• Schedule and confirm service appointments across multiple dealership locations.
• Provide customers with accurate information and work toward resolving their needs during the first call.
• Document customer conversations and appointment information in dealership systems.
• Follow up with customers regarding appointments and service-related requests.

What You'll Bring

• At least 1 year of previous call center and/or customer service experience required.
• Experience assisting customers through phone, chat and email support with customers by phone, email, and text.
• Enter customer and appointment information while handling calls.
• Comfortable managing a high volume of customer interactions in a call center environment.
• We prefer bilingual English/Spanish or English/Armenian, but do not require it.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The California pay range for this position is $18.42-$22.00 hourly. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.