Medical Call Center Representative - REMOTE

REMOTE Patient Services Representatives

100% Remote Patient Services Representative (PSR) jobs at American Health Connection (AHC) at The PSR are regular, full-time employees with virtual training, benefits, and are 100% remote. No contracts! This is a remote job, but you’ll still be an active, visible part of the team. We want to stay engaged with you so we use the webcam for onboarding, training, meetings, no recording, just like being visible in the office (but with better coffee and comfier clothes). IMMEDIATE HIRING!

FULL-TIME DAY SHIFTS AVAILABLE:Monday – Friday and must be available for rotating 4th weekends.
Hourly Rate Starts At $35.00
We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

Each PSR is assigned to a virtual medical call center team and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three.

• We prefer candidates with recent high-volume medical scheduling experience in a call center environment. Each PSR can expect to handle 80+ calls back-to-back per shift.
• Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
• Must have a sense of urgency in assisting patients.
• We require a private, noise-free, HIPAA-compliant space at home.
• High school diploma or equivalent.
• Proficient knowledge of Microsoft Office Suite is required. Proficient and self-sufficient in computer technical knowledge.

Computer equipment not required until after receiving the offer letter. Candidates may use Chromebook, laptop, or Macbook duringthe interview process.

• ***Computer Requirements: Must be a desktop computer. Laptops and Chromebooks do not meet HIPAA compliance. Must be home-based.
• Computer Type: Mini, Full Tower, All-in-One
• Operating System: Windows 11; Mac OSX Monterey or newer
• Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores)
• Memory (RAM): 8GB or higher
• ***Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended
• Input Device: A proper non-mechanical USB wired keyboard and mouse are required
• ***Internet Requirements: Cable or Satellite Only – Wifi/cellular hotspots not acceptable.
• Internet Provider Type: Cable Internet or Starlink Satellite connection
• Computer Internet Connection: Wired Ethernet connection
• Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum
• Consistent and reliable internet service is required.
• ***Webcam Requirements: A functional built‐in or external webcam is required
• ***Cellular Phone: A cellular phone is required for software two‐factor authentication.Must reside in the continental United States. Military Partnership

Pay: From $35.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a HIPAA-compliant, noise-free, and private place in your home to work and use your computer?
• A desktop computer and Internet speed of 60 Mb/Sec download and 15 Mb/Sec upload is required for this position. Are you willing to meet these requirements?
• List the Electronic Medical Records software you have experience using
• List the medical specialties you have experience in (Primary Care, Urology, etc)
• When was the last time (month and year) you scheduled patient medical appointments?
• Are you bilingual? Other than English, which languages do you fluently speak?

Education:

• High school or equivalent (Required)

Work Location: Remote