Shift Manager

Carolina Food Systems, Inc.HARDEE’SJOB DESCRIPTIONHourly Shift LeaderPosition Purpose:Supervises shifts and works positions in a restaurant as designated by the General Manager to ensure that quality, service and cleanliness standards are met and the unit is operated according to company standards.Responsibilities/Duties/Activities:Ensures that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner according to all established procedures, performance standards, and specifications.Ensures customer satisfaction through effective and efficient service and a clean and pleasant environment.Responds to customer complaints. Informs the General Manager and District Manager of significant customer complaints.Ensures that proper management procedures and practices for the facility and equipment are adhered to through energy conservation and security measures. Ensures that safety and sanitation requirements are met.Embodies, promotes and teaches the Carolina Food Systems values.Communicates system breakdowns and deficiencies to appropriate personnel, e.g. (Equipment, Facility, Product, POS, etc.)Manages financial performance focusing on payroll, cash and receipts, productivity, food costs and security of funds.Adheres to cash management policies.Creates and maintains a positive work environment, ensuring open communications. Communicates employee relation issues or problems to the General Manager promptly.Maintains accurate and complete paperwork relating to restaurant.Refers to the General Manager all progressive disciplinary actions according to established procedures.Attends area strategy meetings.Competencies:Customer Focus:Demonstrates commitment to providing quality products and services. Responds to concerns and complaints in a friendly, professional manner.Communications:Listens effectively, encourages open sharing of ideas.Leadership:Sets a good example of hard work and respect for others.People Relationship:Follows through on promises /commitments. Manages disagreements, conflicts, crisis situations effectively, but refers them to the General Manager for resolution.Functional/Technical Expertise:Stays current in job/functions.Problem Solving/Decision Making:Systematically probes beyond symptoms to identify and resolve problems.Understanding Self and Affect on Others:Consistently acts responsibly and follows through on commitments.People Development:Coaches and develops others by providing feedback and appropriate training and assignments.Resourcefulness:Shows desire to learn and pursues any available means to obtain work-related knowledge.Experience/Education:High School degree or equivalentMinimum of 1 year in a restaurant or retail business, with customer service preferred.Skills/Knowledge:Understanding of restaurant operations, to include restaurant job skills.Understand customer service requirements.Good listening skills.InitiativeHigh work standardsCompany has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.Carolina Food Systems, Inc. is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetic information, or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.THIS DOCUMENT DOES NOT CREATE AN EXPRESSED OR IMPLIED CONTRACT OF EMPLOYMENT OR ALTER YOUR AT-WILL EMPLOYMENT #J-18808-Ljbffr