Support Specialist

For everyone who wants to start a career in Customer Support, working for one of the biggest Social Media platforms can be a great stepping stone to start a career in this area. Are you a fluent Italian speaker? We are looking for Italian-speaking Social Media Customer Associates to start a promising career in Customer Service. Pack your bags for Athens and kick-start your career. What you will do: Analyze issues of business customers, partners, clients, or internal stakeholders and find the best ways to resolve them Address issues via chat, email, or phone channels, following operating procedures Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information, and assist in payment-related issues Adapt existing processes to craft alternate solutions, or escape critical or more complex queries to the next level for resolution Native / near-native level of Italian B2-C1 level in English Tech-savvy and curious about new technologies mentality Excellent Verbal & written communication skills Ability to organize and follow-up multiple tasks with accuracy and timeliness Flexibility to work night shifts/ weekend shifts Previous Customer Service experience is an advantage 1045-1100 euros gross per month 14 salaries per year Performance bonus up to 10% Great career progression opportunities A multicultural work environment Working on site #J-18808-Ljbffr