Change Implementation Consultant

Change Implementation Coordinator

Wealth & Investment Management, or WIM, is one of the United States' leading providers of financial and investment services. WIM provides a full range of personalized wealth management, investment, and retirement products and services to meet clients' unique needs and help them achieve financial goals. Our mission is to help clients pursue their financial goals with confidence. We accomplish this by:

• Building enduring client relationships through sound, thoughtful, and objective advice individualized plans for clients to help meet their financial objectives
• Helping clients build, manage, preserve, and transition their financial resources and wealth

About this role: Wells Fargo is seeking a Change Implementation Coordinator to join our Experienced Advisor Onboarding team as part of Wealth & Investment Management. Experienced Advisor Onboarding is a team that centrally manages direct support for account opening and asset transfer activities as well as providing training and guidance to all levels of brokerage industry associates. The team provides direct support to Wells Fargo Advisors (WFA) business channels: Private Client Group [PCG], Wealth Brokerage Services [WBS], Wells Fargo Financial Network and First Clearing. In this role, you will:

• Support newly hired experienced advisors and their teams by transitioning their book of business and providing support and training during the transition period
• Cover change implementation focusing on preparing, equipping and supporting individuals to adopt and use the changes which includes the design and implementation plans for business changes, products, and transformations
• Provide assistance at all levels including onsite account opening, asset transfer, paperwork, account review, and analysis to ensure compliance and identify action items, rejections, and irregularities
• Review transition process, forms and documentation, centralized asset transfer call, onsite and remote transition support and training plans
• Manage the ongoing relationship with the new advisor and branch during the transition period
• Provide onsite and remote training and support to Financial Advisor and support team
• Act as subject matter expert and key liaison between the practice, home office support, and business partners including consulting to best serve the new Financial Advisor and client
• Provide leadership and guidance to less experienced team members, including onsite shadowing, and ongoing mentoring of new team members
• Recommend solutions for complex issues, related to the client, advisor, platform, and process
• Assist in maintaining training materials and manuals and quick reference materials
• Conduct instructor-led training sessions for newly onboarding advisors and sales associates

Required Qualifications:

• 2+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Experience providing support to client facing employees
• Strong conflict resolution skills
• Ability to troubleshoot operational issues
• Ability to manage multiple and competing priorities
• Ability to work in a time sensitive and often pressured environment
• Knowledge and understanding of brokerage industry: products, services, operational policies, systems and procedures
• Strong analytical skills with high attention to detail and accuracy

Job Expectations:

• Ability to travel up to 90% of the time
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• This position is not eligible for Visa sponsorship.
• This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to compliance with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.
• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
• 100% Remote work location is available for this position, when not assigned to transitions