Application Support Analyst

Application Support Analyst

We are looking for a high performing Application Support Analyst to partner with business disciplines and provide hands on management of several applications. The position provides a broad range of systems oversight from operational performance and support, new technology integrations and systems integrations.

What We Can Offer You

We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.

• Industry-leading performance-based bonus program
• Employee Stock Ownership Plan (ESOP)
• Traditional and Roth 401K
• Tuition reimbursement for associates
• Scholarship for associates' children up to $28,000 per child
• 1-month paid sabbatical after every five years of employment, plus $5,000 for travel
• 1-week paid volunteer leave each year
• 100% charitable match
• Medical, dental, and vision insurance coverage
• 100% paid 10-week maternity leave

A Day In The Life

• Perform troubleshooting of user issues for Legal application involving external resources
• Lead enhancements on Legal applications ranging from out of the box to custom developed in an evolving and growing environment. SDLC experience
• Complete configuration and customization activities to meet business requirements, including basic maintenance of imports and integrations between products
• Analyze, extract and translate business requirements into technical requirements
• Effectively test changes and enhancements to deliver the best possible solution
• Accurately document requirements and solutions so that it can be communicated to development resources
• Identify root cause for commonly occurring issues and recommend permanent solutions
• Create training guides and documentation for a wide range of audiences
• Conduct trainings (classroom, 1 on 1, webinar, recorded) for end users
• Identify break/fix incidents versus enhancement requests, work well with other cross functional teams to resolve any break/fix incidents
• Legal systems data familiarity to support AdHoc data requests and BI reporting
• Be able to communicate effectively with a wide range of end users/business users

Necessary Qualifications

• Bachelor's Degree in a technology related field.
• 5-7 years of experience in an application support role.
• Ability to quickly grasp applications purpose and understanding of its process.
• Some combination of experience with Legal applications/processes (CounselLink preferably) and/or Construction industry knowledge.
• General understanding of SQL and relational databases preferred and ability to navigate SQL Database for Adhoc data requests.
• Knowledge of business operations; construction industry experience considered a plus.
• Self-motivated individual who can find innovative ways to solve recurring problems.
• Strong troubleshooting, analytical, reasoning and research abilities.
• Exceptional communication skills both written and verbal.
• Ability to decipher, and present technical information to a non-technical audience and its impact.
• Strong interpersonal skills and perform high level customer service.
• Thrive in a fast-paced and agile work environment.
• Some travel required.