Compliance Representative - Lead Person - PIT Collection

Job Description and Duties The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program: Under the close supervision of the Administrator I, the Compliance Representative performs as a lead person in a collection group. The Compliance Representative provides technical assistance to employees at the Tax Technician level. The Compliance Representative performs review for telephone calls, MyFTB Messages, and correspondence. The Compliance Representative resolves complex compliance issues and provides technical assistance. The Compliance Representative participates as a team member with peers and others to identify and resolve work-related issues, consistent with the Department’s mission and values. Additional Positions May Become Available (eRPA 2526-00901) Position(s) is located in the following office location: Sacramento (Central) Position Details Job Code : JC-523074 Position #s : View phone number on click.appcast.io-XXX Working Title : Compliance Representative - Lead Person - PIT Collection Classification : COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD Salary (minimum range for each classification level):

A: $4,470.00 - $5,078.00

B: $4,610.00 - $5,496.00

C: $5,528.00 - $6,924.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions : Multiple Work Location : Sacramento County Telework : In Office Job Type : Permanent, Full Time Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Ability to analyze information, utilize good judgment and take effective actions Utilize MS Office products Knowledge of Personal Income Tax laws, departmental collection procedures, and Installment Agreement processes Knowledge of Personal Income Tax and Business Entities collections Knowledge of contact center practices, policies, and tools Exercise good interpersonal and communication skills Strong written and verbal communication skills Ability to speak confidently with all levels of staff Exercise a positive attitude Excellent customer service skills Ability to shift priorities, workloads and work schedule to meet operational needs Ability to work independently and in a team environment while demonstrating initiative, integrity, ownership and accountability Strong work ethic and dependability Ability to work collaboratively with peers, leads, and management to ensure consistency, quality, and efficiency across programs Ability to compile, analyze, and present statistical data, reports, and program outcomes. Knowledge of Franchise Tax Board (FTB) systems and applications such as Taxpayer Information System (TI), Enterprise Tax System (ETS), Integrated Nonfiler Compliance (INC), Lexis-Nexis, eGateway, DMV, Enterprise-Wide Bankruptcy System (EWBS2), Work Force Management (WFM), and Qfiniti or other comparable external collection systems Possess a 2-year degree Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: Human Resources Contact: View phone number on click.appcast.io Hiring Unit Contact: Roobina Mustafa View phone number on click.appcast.io View email address on click.appcast.io Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position to the Department's EEO Office. EEO Contact: EEO Office View phone number on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Final Filing Date: 7/19/2026 #J-18808-Ljbffr California Franchise Tax Board